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Customer Success Associate

2 weeks ago

Hyderabad Telangana, India Nexivo Consulting Pvt Ltd Full time

The Customer Engagement Manager will be responsible for managing customer relationships, analyzing data to improve customer satisfaction, communicating effectively with clients, and overseeing program management.

**Position: customer Success Associate - IT Services**

**Responsibilities**:

- Provide excellent service and support to existing customers to build healthy relationships.
- Interact with customers, analyze feedback, and develop techniques to ensure customer retention.
- Respond to customer queries and address service complaints promptly.
- Ensure rapid adoption and enablement of solutions.
- Identify customer needs and suggest new products and services that suit their interests.
- Deliver excellent customer service and ensure customer satisfaction.
- Build positive relationships with customers for repeat business.
- Collaborate with different teams and monitor all aspects of the project, including communication, development, and technology.
- Provide constant feedback to the delivery team on the customer account environment.
- Ensure timely renewals and contact customers for renewals.
- Develop strategies for customer retention activities.
- Collect reviews and testimonials to enhance the brand image.
- Work with the marketing manager to implement promotion activities.
- Maintain complete, consistent, and quality activity/contact records in CRM.

**Requirements**:

- Study product usage, welcome new clients, contact customers, and renew expired subscriptions.
- Analyze client feedback and track how each project offers value.
- Be a creative thinker with a desire and willingness to get things done.
- Possess the ability to analyze data and extract meaningful implications to drive differentiated solutions, then communicate these solutions in simple, fact-based ways.
- Be adept at complex problem-solving.
- Have excellent interpersonal skills with the ability to lead collaboratively, using influencing skills.
- Possess good English communication skills, both written and verbal.
- Have relationship-building skills.
- Be able to meet tight deadlines and multi-task.
- Manage cross-functionally both internally and with the customer.
- Manage multiple accounts simultaneously.
- Have 1-3 years of experience in sales of SaaS-based products.
- Knowledge of the contact center and customer service is preferred.
- Focus on delivering a personalized approach.
- Uphold high standards of integrity.
- Industry: Information Technology & Services

Pay: Up to ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Zoho: 1 year (required)
- total work: 2 years (preferred)

**Language**:

- English (required)

**Location**:

- Hyderabad, Telangana (preferred)

Work Location: In person