Agm - Application Operations

Job Req ID: 47810
- Location: Pune, IN
- Function: Other
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

AGM (Billing)

**Job Level/ Designation**

M2 (Assistant General Manager)

**Function / Department**

IT DevOps - Information Technology (Billing)

**Location**

Pune - IT HUB - HJW (Hinjewadi)

**Job Purpose**
- **Quality Assurance**: Ensure zero-defect delivery and bridge gaps between stakeholders. Be accountable for project closure within stipulated time frames.
- **Project Execution**: Manage projects using SDLC methodologies such as **One Box** / **Agile / Waterfall / Kanban / Scrum / Lean**.
- Possess strong knowledge of DevOps, release automation tools, code review and processes.
- **L3 Support**: Support the resolution of Level 3 (L3) production issues to maintain stable and streamlined operations.
- Ensure smooth **24x7 operations** of Billing Applications critical to business continuity including incident, change and problem management.
- Define and implement standard operating procedures (SOPs), Automation & Enhancement strategies and proactive monitoring to improvise **operational efficiency**.
- Managing and **Supporting** day to day **operation** as per ITIL governance norms that includes:
- Incidents, Requests, Configurations & Change Management
- Capacity, High Availability, performance & Backup Management
- Access, Security & Privacy Controls adherence

**Key Result Areas/Accountabilities**
- **Solution Review**: Participate in the review of solution, product backlog and LLDs to agree on the best solution based on system capabilities, cost, technical/business roadmap and industry best practices.
- **Demand Delivery**: Manage and deliver small to medium projects using Waterfall / Agile methodologies. Keep all the stakeholders (IT/Partners/Business) aligned on the business objective / need and ensure delivery within agreed timelines.
- **Effort Review and Estimation**: Validate and review delivery efforts, project plans, and development approaches. Validate RTVMs, approve development, build, testing approaches, coordinate for system integration testing (SIT) and UAT execution, releases and post production sanity. Ensure projects meet agreed milestones.
- Adherence to **Service management** processes namely Incident, Problem, Change & Release.
- **L2/L3 Support**: Analyze, review, and track L2/L3 incident fixes to ensure resolution within agreed Service Level Agreements (SLAs).
- **Monitoring** all service level operational **KPIs** - Daily Business trend, Technical success & Failure trend, Handling RCA (Root Cause Analysis)
- Publishing timely and accurate functional KPIs to Business and IT stakeholders.
- Active engagement in reduction of MTTR of incidents and resolutions with partner teams
- Ensuring **Service Guarantee** adherence for critical Business services.

**Core Competencies, Knowledge, Experience**
- **Domain Knowledge**: Strong understanding of the Telecom domain and hands-on exposure on COTS products for CRM, Billing, MW and POS systems, along with understanding of associated business processes and IT mapping across BSS.
- **Technical Skills**: Proficient in the technologies that are currently prevalent in the Billing DevOps and Application domain.
- **Project Experience**: Experience in leading at least one platform upgrade or transformation project is preferred
- **AIOps Platforms**:Exposure on