Agm - Application Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role TitleInterconnect Billing OperationPosition NoL6FunctionTechnologySub Function Vertical DepartmentInformation Technology Application OperationBandM2Reports to Role Position No L5LocationPuneDate of last update approval30-03-2021 Organisation Structure Add removes roles as required to capture the Organisation structure accurately Job Purpose In one or two sentences To manage E2E operations of Interconnect Billing E-Invoicing and E-I services ensuring high availability and business continuity Key Accountabilities Key Result Areas Max 5 Application owner will have to manage Interconnect whole sale billing application deliveries escalation SPOC for any IT related issue and also responsible for providing the periodic updates to VIL Sr Management team Business will also coordinate with RA team and Inter-route international g w pop team on any Interconnect related issues He will be accountable for meeting all TAT SLA s of Interconnect wholesale billing operational deliveries to VIL business team thru outsource partner team financial reporting timely posting in SAP The role requires one to have domain expertise on wholesale interconnect carrier billing It also requires excellent multi-tasking organizational interpersonal and leadership skills as well as a thorough knowledge of the telecom industry The role involves taking end to end accountability and ownership of all the 3 LOB line of business i e SMS NLD ILD bill cycle delivery and supporting the entire operator lifecycle from its on-boarding profiling through out-sourcing partner This role has to ensure timely resolution of issues within the specified TATs as per the severity definitions agreed with IT partners This role needs to manage E-Invoicing for Mobility Interconnect billing areas which is a critical service and needs continuous monitoring in collaboration with multiple partners This role needs to support and ensure timely delivery of Mobility Interconnect bills with IRN and manage post bill cycle execution processes to update downstream applications and various business stakeholders within defined TAT Measurement and periodically publishing Dashboard related to IRN success rejection Conduct weekly Governance calls with all relevant business stakeholders Manage and support the queries and concerns raised by business team for all E-Invoicing related issues Drive operation initiative for continuous improvement on reducing IRN rejects Application Maintenance - as per ITIL governance Incidents Requests Configurations Change Management Capacity High Availability performance Backup Management Access Security Privacy Controls adherence Periodic application support infra upgrades to latest versions Application KPI SLA compliance Tracking Monitoring on availability performance productivity Severity TAT compliance RCA RAD reviews timely CAPA closures etc Liaise with customer groups and other IT functions to optimize user support Ensure close collaboration with appropriate system owners and key stakeholders in business Core Competencies Knowledge Experience Technical Professional Qualifications Max 5 Strong understanding of Telecom IT services Strong E2E Operations Skills Strong analytical skills Interpersonal skills Strong verbal and written communication skills Ability to present ideas performance in a business-friendly and user-friendly language Key Performance Indicators Max 5 Manage IT partners vendors to ensure they deliver within agreed SLAs and KPIs and also implement proactive improvements as required ensure quality deliverables Ensuring minimal unplanned downtime of applications in production environment SLA monitoring and enforcement Process automation improvements for cost optimization Statutory compliances ensuring no non conformance Annual Budget Owned Key Quantitative Parameters like Workforce managed etc Team of 20 IT Partner SMEs across partners Risks Challenges Job Context Short Description E2E service management though Cross functional teams coordination support and aligning multi-vendor partners to ensure service uptime Business stakeholder expectation management Managing multi IT service partners Mind-set capability to resolve all business issues within timelines Highly dynamic business and technology environment Job purpose of Direct Reports Dotted Reports Direct Report Dotted Report PositionJob Purpose20 Dotted Report IT partners ensuring service availabilityJob HolderReports To ManagerNameAnkita MisraPartha Pratim ChakrabortySignatureDateVodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership