Client Servicing Coordinator

2 days ago

Dumas Surat Gujarat, India Kahani by i2c Events Full time

**1. JOB PURPOSE**:
The Client Servicing Coordinator supports the Client Servicing Executive by providing creative suggestions, addressing client inquiries, and ensuring seamless client interactions.

**2. ROLE AND RESPONSIBILITIES**:

- Assist Client Servicing Executives in all client meetings.
- Take notes, document client information during meetings, and update records in company software/sheets.
- Handle all client queries and concerns efficiently.
- Provide relevant service information or refer clients to the appropriate department.
- Maintain an accurate Customer Relationship Management database by entering and updating client details.
- Assist in developing presentations and quotations.
- Adhere to company policies and procedures while assisting customers.
- Ensure a positive customer experience.
- Continuously follow up on event execution as per the client’s vision.
- Communicate effectively with other departments and stakeholders.
- Maintain strong relationships with stakeholders.
- Strictly follow the Standard Operating Procedures set by the company for Client Servicing Executives.
- Report to top management.
- Undertake any additional tasks assigned by top management.

**3. KNOWLEDGE, TRAINING, AND EXPERIENCE REQUIRED FOR THE JOB**:
**Education**: Graduation - BBA, B.Com, or equivalent. **Experience**: Fresher or up to 1 year of experience. **Skills Required**:

- Excellent organizational and time management skills
- Strong analytical and problem-solving abilities
- Effective communication skills
- Exceptional customer service skills
- Creative and aesthetic knowledge
- Technical proficiency
- Negotiation skills

Pay: ₹14,069.85 - ₹20,000.00 per month

Work Location: In person

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