Customer Care Executive

6 days ago


Gurgaon, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Responsible for creating an exceptional 1st-time customer experience.
- Receive inbound customer requests & evaluate information.
- Provide support to customers/clients on the phone.
- Work with supervisors to ensure cases are properly assigned and resolved.
- Provide high-quality and productive results that meet the identified targets.
- Document cases, recommendations and resolutions clearly in the CRM system.
- Follow Quality Assurance & compliance guidelines.

JOB DETAILS
- Company: Leading Multinational BPO
- Post: Customer Care Executive - AM
- Location: Udyog Vihar, Gurugram
- Shift timings: 24x7 Rotational (Night Shifts)
- Working Days: 5 Days (Rotational)
- Offs: 2 Days (Rotational)

PERKS & BENEFITS
- Salary: Upto ₹23,000 Monthly (27,000 CTC) +₹2000 PLI
- Incentives: Based on Performance
- Both Side Cab Service
- Free Meals
- PF & Medical Benefits

SELECTION CRITERIA
- Graduation mandatory
- Graduate Freshers with excellent communication skills
- Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS
- Excellent communication skills (verbal & written)
- Problem-solving and troubleshooting skills

INTERVIEW PROCEDURE
- Round 1 - HR (Telephonic)
- Round 2 - Voice and Accent (Telephonic/ Video Call)
- Round 3 - Ops (Telephonic/ Video Call)
- Round 4 - AMCAT (Online)
- Round 5 - Mettle Test (Online)
- Round 6 - Versant (Voice & Written)

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹20,000.00 - ₹27,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- excellent English (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 8287260055



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