Customer Relationship and Review Executive

5 days ago

Rajkot Gujarat, India Agribegri Trade Link Pvt Ltd Full time

**Job Title: Customer Relationship & Review Management Executive**

**Location**: Rajkot, Gujarat (On-site)
**Salary**: 18000 - 25000(Depends on interview performance)
**Company: AgriBegri Trade Link Pvt. Ltd.**

**About Us**:
We provide farmers across India with **authentic products**, **competitive prices**, **free home delivery**, and **dedicated customer support** — helping them improve productivity and profitability.

**Role Overview**:
We are looking for a **Customer Relationship & Review Management Executive** to join our Rajkot office.

This role requires excellent communication, problem-solving, and customer handling skills to ensure both positive brand representation and a high-quality customer experience.

**Key Responsibilities**:

- Communicate with customers to understand their concerns, resolve issues, and ensure satisfaction.
- Handle post-purchase customer interactions and follow-ups for feedback or service improvement.
- Monitor and respond to reviews and ratings on platforms like **Google My Business, Play Store, Merchant Center**, etc.
- Address negative feedback professionally and coordinate with relevant departments for timely resolution.
- Encourage and manage collection of **positive customer reviews** and testimonials.
- Prepare and share **monthly reports** on customer satisfaction, review trends, and feedback insights.
- Build and maintain a **positive online brand image** through ethical engagement and relationship management.
- Support marketing initiatives related to customer engagement, feedback drives, and loyalty programs.

**Required Skills & Qualifications**:

- **Education**: Bachelor’s degree in **Marketing, Business Administration, Communications, or a related field.**:

- **Experience**: 1-3 years of experience in **Customer Relationship Management (CRM)**, **Online Reputation Management (ORM)**, or **Customer Support** — preferably in e-commerce or service-based industries.
- Strong verbal and written communication skills in **English, Hindi, and Gujarati**.
- Excellent **customer handling**, **listening**, and **problem-solving** skills.
- Familiarity with **Google My Business, Play Console, Merchant Center**, and social media review tools.
- Ability to maintain calm and professionalism under pressure.
- Proficiency in **MS Excel/Google Sheets** for data tracking and report preparation.
- Basic understanding of **digital marketing** or **online reputation management** is an advantage.

**Key Attributes**:

- Positive, empathetic, and customer-first mindset.
- Detail-oriented and proactive in issue resolution.
- Strong interpersonal and coordination skills.
- Ability to work independently and as part of a team.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Paid time off

Ability to commute/relocate:

- Rajkot, Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

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