Global Care Executive

2 days ago

Mumbai Maharashtra, India Witty International School Full time

India- Full-Time- 28th Aug 2024- 40

**Qualifications**
- B.COM

**Overview**
- Global Care Executive/Front Desk**Responsibilities**

**Roles & Responsibilities**- Escalating all unresolved grievances of the parents to the RO for prompt resolution.- Generating parent delight by ensuring high responsiveness and closing the loop with parent on all issues and keeping them updated.- Efficiently guiding the parents on school systems and process and ensuring that the repository of updated information is available at all point in time.- Handling the queries of the parents and ensuring that each parent interface ends with solutions.- Being a central point of contact for all Leaving Certificate Request i.e. Verification of LC request forms, Request Generation, Intra department lesioning etc.**Administrative Responsibilities**:

- Recording all grievance / LC Applications tracker as per the process guidelines.- Maintaining complete and accurate data.- Timely reporting of the internal generated reports e.g. customer enquiry and follow up trackers to the RO basis the internal agreed turnaround time.- Scrutinizing and maintaining all document records.- Being an effective planner and organise the day to ensure all opportunities are maximised.- Being an active participant in School events.**Work Relations**:

- Reporting to the Relationship Officer of the centre functionally and for all administrative issues.- Interfacing with all departments Academic /Non-Academic for any operational issue/s.- Interfacing with potential and existing parents.**Experience**:

- 1 - 3 Years of experience- Experience in Education industry preferred.**Qualification**:

- Post Graduate preferred, Graduation is a must.**Skills Description**
- Strong conviction skills.- Ability to manage multiple tasks/processes.- Ability to prioritise workload; work effectively under pressure and stringent deadlines.- Ability to present, discuss and respond to customer enquiries- Exceptional time management skills and strong attention to detail.- Strong Oral & Written Communication.- Excellent Team Player.**Skills**

Public Relation & Communications

Customer Relations

Customer Service

**Disclaimer

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