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Customer Success Trainee

2 weeks ago

Bengaluru Karnataka, India Signeasy Full time

**Join Signeasy and contribute to a paperless world.**

Signeasy is a leading eSignature and contract management platform for signing, sending, and managing critical business documents. 48,000 companies in over 100 countries use Signeasy to simplify paperwork and increase efficiency across departments like Sales, HR, Finance, Operations, etc. Signeasy is a recommended ISV partner in the Google Workspace Ecosystem for 2022-2023 and integrates seamlessly with Microsoft 365, Hubspot, Dropbox, and Box. Signeasy is highly rated on customer satisfaction and product innovation by independent software review sites and industry analysts, and its mobile apps consistently rank among the top 100 business apps on App Stores.

**Role Overview**:
As a Customer Success Trainee/Associate, you shall manage a portfolio of customers, develop relationships with multiple stakeholders, drive product adoption, work on their value realization and also help their expansion over time. This role caters to customers in the US, EMEA, and APAC regions.

**Qualifications**:

- Graduation from an accredited college or university.
- Fresher or 1 year of experience in a B2B SaaS domain and customer-facing roles in customer success, sales, or customer support.

**Responsibilities**:

- Build value-based relationships with the customer stakeholders, and build them into champions and advocates.
- Own the customer journey, and ensure product adoption, renewals, and identification of expansion opportunities.
- Identify product usage gaps and consult with the customer on actionable solutions.
- Share insights and learnings with product and marketing teams from conversations with customers.
- Work closely with cross-functional teams throughout the entire customer lifecycle.
- Drive customer advocacy through reviews, testimonials, references, customer meetups, webinars, case studies, etc.

**Must-Have Skills**:

- Exceptional ability to communicate and foster positive business relationships with customers as well as internal stakeholders
- Exemplary written and verbal communication skills to work with global customers
- Strong problem-solving and analytical skills with the ability to derive actionable insights and recommendations from data
- Ability to work across varied customer segments
- Good understanding of SaaS and business processes
- Ability to manage customers at scale and function in fast-paced environments

**Good-to-Have Skills**:

- Worked with global customers and across different segments in the past
- Hands-on experience with Google sheets, Google Docs, CRM (preferably Hubspot, Churnzero)

**Other essential qualities for this role**:

- A customer-first mindset is a must
- Bias for action and a sense of urgency to get things done for customers
- Ability to multitask efficiently under time pressure
- Sense of accountability

**Why work with Signeasy**:
Signeasy values Respect, Integrity, Growth, Honesty, and Trust. We operate as a smaller, close-knit, and nimble team. We are opinionated but collaborative. We disagree but commit to a mutual decision. We are modern but do not follow trends blindly. We are easy to work with, but we believe in having difficult conversations. We ask many questions but try to experiment and fail fast. We are deeply empathetic towards our customers, our colleagues, and ourselves. We are the EasyTribe, and we highly recommend you ask enough questions about our culture and see if there is a job-human connection that can make this a fascinating experience for you and us at Signeasy.

Our people are our most significant assets. You will be working alongside some of the smartest, most humble people across the globe who come from diverse backgrounds and have unparalleled experiences. We are a remote-friendly organization that believes in hybrid workplace flexibility, a mix of in-person collaboration at the office, and focused work from home.
- Signeasy is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._