Receptionist/administrator

**Job Title: Front Desk Receptionist**

**Company**: Heal and Care Clinic, NIBM Pune

**Location**: Pune, Maharashtra, India

**About Us**:
Heal and Care Clinic is a leading healthcare facility dedicated to providing high-quality medical services to the community. Located in the NIBM area of Pune, our clinic offers a wide range of specialized treatments and personalized care to our patients. As we continue to grow and expand our services, we are seeking a dynamic and customer-focused Front Desk Receptionist to join our team.

As a Front Desk Receptionist at Heal and Care Clinic, you will be the first point of contact for our patients and visitors, providing exceptional customer service and administrative support to ensure a smooth and positive experience at our clinic. Your role will be critical in maintaining the efficient operation of the front desk and contributing to the overall success of our clinic.

**Responsibilities**:

- **Greeting and Welcoming Patients**: Warmly welcome patients and visitors as they arrive at the clinic, providing a friendly and professional first impression. Direct them to the appropriate department or healthcare professional as needed.
- **Patient Registration**: Collect and accurately record patient information, including personal details, medical history, insurance coverage, and consent forms. Ensure all patient records are complete, up-to-date, and compliant with privacy regulations.
- **Insurance Verification**: Verify patients' insurance coverage and eligibility, processing insurance claims and payments as necessary. Assist patients with insurance-related inquiries and provide guidance on billing and payment options.
- **Administrative Support**: Perform various administrative tasks to support the smooth operation of the clinic, such as managing incoming and outgoing correspondence, maintaining filing systems, and ordering office supplies.
- **Answering Inquiries**: Respond promptly and courteously to inquiries from patients, visitors, and external stakeholders, providing accurate information about clinic services, policies, and procedures.
- **Maintaining Reception Area**: Keep the reception area clean, organized, and presentable at all times, ensuring a welcoming environment for patients and visitors. Monitor and replenish brochures, magazines, and other informational materials as needed.

**Requirements**:

- Minimum of a high school diploma or equivalent; additional certification in healthcare administration or related field is a plus.
- Proven experience as a receptionist, front desk officer, or customer service representative, preferably in a healthcare setting.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Knowledge of medical terminology, insurance billing processes, and healthcare regulations is preferred.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

**Benefits**:

- Competitive salary commensurate with experience and qualifications.
- Opportunity for professional development and growth within the healthcare industry.
- Supportive work environment with a collaborative team of healthcare professionals.
- Access to healthcare benefits, including medical insurance and wellness programs.
- Convenient location in NIBM area of Pune with easy access to public transportation.

Contact -
8605912013

**Salary**: ₹8,996.01 - ₹15,000.00 per month

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Wanowrie, Pune, Maharashtra (required)

Ability to Relocate:

- Wanowrie, Pune, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
8605912013