Sales and Customer Support Executive

5 days ago

Vadodara Gujarat, India Sprouto Infosolutions Pvt. Ltd Full time

**Designation**: Sales and Support Specialist (Customer Happiness Department

**Skills and Responsibilities**

**Job Title**: Sales and Support Specialist (IT Services & SaaS)
**Location**: offline
**Type**: Full-time
**Experience**: 1-2 years preferred (freshers can apply)
**Salary**: ₹12,000 - ₹65,000/month + Incentives

**About Us**:
We are a fast-growing IT and SaaS company offering products like AI chatbots, WhatsApp marketing tools, websites, and automation services. We’re hiring a **Sales and Support Specialist** to handle leads, support clients, and ensure smooth onboarding and retention.

**Key Responsibilities**:
**Sales**:

- Understand customer needs and pitch relevant solutions
- Conduct live product demos and explain pricing
- Follow up regularly and close deals
- Keep lead data updated in CRM
- To spend around 2-4 hours per day on chat support, 1 hour on webinar, and around 3 hours on outbound calling.

**Support**:

- Assist customers during onboarding
- Guide users on setup and usage
- Solve basic issues or escalate to tech team
- Focus on customer satisfaction and retention

**Requirements**:

- Strong verbal and written communication (English & Hindi)
- Basic understanding of IT/SaaS tools preferred
- Patience and customer-first mindset
- Willingness to learn and adapt quickly

**Perks**:

- Fixed monthly salary + incentives
- Flexible work hours (remote available)
- Learning opportunities in sales, product, and support
- Certification after 6 months
- Growth-oriented team culture

**How to Apply**:
WhatsApp us at **9638409072**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹60,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Paid sick time

Work Location: In person

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