Customer Relationship Officer

4 days ago

Vasai Maharashtra, India Imperial Lifestyle Full time

**Job Summary**:
The CRM Recovery Specialist is responsible for diagnosing, resolving, and preventing issues related to the company’s CRM system. This position involves system recovery efforts in the event of outages, data corruption, or system failures. The role ensures that CRM operations return to normal quickly and efficiently, minimizing disruption to business processes.

**Key Responsibilities**:

- **CRM System Recovery**: Lead recovery efforts in response to system failures, data corruption, or other critical issues affecting CRM operations. Implement fixes or workarounds to restore system functionality.
- **Troubleshooting and Diagnosis**: Diagnose CRM-related issues, including software bugs, configuration problems, and data integration failures. Analyze logs, monitor system health, and identify the root causes of CRM disruptions.
- **Data Backup and Restoration**: Manage the CRM data backup processes and ensure regular backups are performed. Facilitate the restoration of data when needed, following best practices to avoid data loss or corruption.
- **Performance Monitoring**: Continuously monitor CRM performance, availability, and security to detect potential issues early. Provide solutions to enhance system efficiency and minimize downtime.
- **Collaborate with Vendors and IT Teams**: Work closely with CRM vendors, software developers, and internal IT teams to resolve technical issues and optimize system performance.
- **Develop Recovery Protocols**: Create and maintain detailed recovery plans, workflows, and documentation for CRM disaster recovery processes. Ensure the organization is prepared for future disruptions.
- **User Support and Training**: Provide technical support to CRM users and assist with user training during system recovery periods. Communicate recovery timelines and updates clearly to all stakeholders.
- **System Upgrades and Patches**: Assist in planning and implementing CRM system upgrades, patches, and maintenance activities to prevent future outages and improve system performance.
- **Compliance and Security**: Ensure all recovery activities comply with data protection regulations and internal security policies. Protect sensitive customer information throughout the recovery process.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Experience**:

- Recovery: 1 year (preferred)
- Customer service (Recovery): 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

  • Relationship Officer

    6 days ago

    Mumbai, -VASAI-VASAI WEST-NO.- 'BADRINATH'-BR-MAH, BADRINATH AMBADI ROAD VASAI WEST, Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Relationship Officer-811-Digital Banking Kotak 811-SalesAs a Relationship Officer for Kotak 811 Digital Sales, you will be responsible for acquiring new customers through open market activities and driving sales of financial products. This is a high-energy, field-based role focused on building relationships, achieving sales targets, and expanding the bank's...

  • Customer Relationship Executive

    1 week ago

    Vasai, Maharashtra, India SIGNTECH PRINT N DISPLAY SYSTEMS LLP Full time

    **Role**: As a Customer Relation Management Executive, you will be reporting to the CR manager and assisting with various project processing and administrative duties. Which includes sales and client co-ordination. **Responsibilities**: - Assisting and retaining existing customers, increasing brand loyalty and expanding the company brand with clients. -...

  • Customer Relationship Executive

    17 hours ago

    Vasai, Maharashtra, India SIGNTECH PRINT N DISPLAY SYSTEMS LLP Full time

    **Role**: As a Customer Relation Management Executive, you will be reporting to the CR manager and assisting with various project processing and administrative duties. Which includes sales and client co-ordination. **Responsibilities**: - Assisting and retaining existing customers, increasing brand loyalty and expanding the company brand with clients. -...

  • Customer Relationship Officer

    3 days ago

    Navi Mumbai, Maharashtra, India Lysha enterprises Full time

    **Job Title: - Customer Relationship Officer** **Location: - Navi Mumbai** **5 Days Working** **2 Week Offs** **Shift: - Fixed Day Shift** Salary for Freshers: - Up to 17k Salary for Experienced: - up to 23k **Yearly Bonus: - 60kto 70k** **Health insurance for Employee and their family** **Corporate Job profile ( no third party involved...

  • Customer Relationship Officer

    1 week ago

    Vadgaon, Pune, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Designation : - Customer Relationship Officer : Real Estate Location - Vadgaon Budruk Pune Maharashtra Salary : 25,000 to 35,000 Per Month. Education - Diploma OR Any Graduate Experience - Total Experience - 5 Years in Real Estate industry - Minimum Experience - 2 to 3 Years as a Customer Relationship officer in real estate The Customer...

  • Customer Relationship Officer

    4 days ago

    Pimpri-Chinchwad, Maharashtra, India Sky Infotech Full time

    A customer relationship executive (CRE) is an upper-management customer service role that involves managing interactions between a company and its customers. Their responsibilities include: Building relationships: Establishing and maintaining positive relationships with customers Providing customer service: Responding to customer inquiries, concerns, and...

  • Relationship Officer

    1 week ago

    Mumbai, Maharashtra, India Aastral International Full time

    **Job Title: Relationship Officer** **Location: Thane, Kalyan, Virar, Belapur, Panvel, Pune-Lohia, Pune-Kharadi, Pune-Pimpri, Amravati, Ahmednagar, Aurangabad, Nashik** **Job Type : Permanent** We are seeking dynamic individuals to join our team as Relationship Officers. As a front-line officer in our Sales division, you will play a pivotal role in...

  • Customer Relationship Associate

    1 week ago

    Pune, Maharashtra, India Dilizent Systems Full time

    Certainly! Below is a comprehensive job description for a Customer Relationships Associate: - ### Job Title: Customer Relationships Associate - #### Job Summary: - The Customer Relationships Associate is responsible for fostering and maintaining positive customer relationships that enhance customer satisfaction and loyalty. This role involves direct...

  • Customer Support Executive

    18 hours ago

    Vasai, Maharashtra, India S Infinite Express Pvt. Ltd. Full time

    Education: Any Graduate Job Timings: 10am to 7 pm, Sunday Weekly off Job Location: Vasai East Salary Range: 15000/- to 20000/- (might vary based on experience) **Responsibilites**: - Act as the first point of contact for customers regarding shipments, deliveries, and logistics queries. - Track and monitor shipments, providing timely updates to customers. -...

  • Customer Relationship Officer

    3 days ago

    Santacruz P&t Colony, Mumbai, Maharashtra, India Milind Parkhi and Associates Full time

    Customer Relationship Officer 1..Respond to customer inquiries about product information, pricing, order status, and shipping 2.Problem resolution: Resolve customer complaints and concerns 3.Customer interaction: Track customer interactions and ensure satisfaction 4.Product recommendations: Suggest products that customers may be interested...