E-commerce Executive

**Job Profile**: Ecommerce Sales Operations Executive:
**Role and Responsibilities**:
**Sales Responsibilities**:

- Product Knowledge Management:

- Be aware and fully informed of Magari and Yavanika product listings on e-commerce platforms 
- Learn and Sustain knowledge of furniture product classification, key details
- Sales Metrics:
Maintain sales data such as
- Sales numbers
- Conversions
- Top and Bottom Furniture Product sale performers
- Increase or decrease of sales
- Sales - Hits and Miss.
- Sales Order Processing: 
- Input customer sales orders into the e-commerce platform or internal sales system, ensuring accurate details like product SKU, quantity, size, and price.
- Input all customer details (including contact details, shipping and billing addresses, delivery instructions) before submitting the sales order.
- Sales Documentation:

- Maintain accurate and up-to-date records of all sales orders, ensuring that customer details, payment status, product information, and shipping details are correctly documented.
- Generate and maintain sales order reports for internal tracking and analysis (e.g., daily/weekly sales, pending orders, returns).
- Order Maintenance:

- Coordinate with supply chain team to ensure timely and accurate delivery of orders.
- Provide customers with tracking information and updates regarding their order status, ensuring clear communication about expected delivery dates.

**Customer Care Responsibilities**:

- Customer Interaction:

- Guide customers in selecting the right products based on their needs.
- Assist customers with order-related questions.
- Manage Shopify chat communication to assist customers with inquiries, product information, and post-purchase support.
- Provide excellent customer support, ensuring issues are resolved promptly and professionally.
- Complaint and Issue Resolution:

- Address customer complaints, including issues with product quality, delivery, or returns, ensuring quick and effective resolutions.
- Process returns, exchanges, and refunds as per company policies.
- Order Assistance:

- Assist customers with order processing, tracking, and post-purchase support.
- Follow up on orders with supply chain team to ensure customers receive timely delivery and are satisfied with the product.
- Customer Feedback:

- Collect customer feedback and suggest improvements for product listings and services.
- Maintain detailed records of customer interactions and follow-up actions.

**Merchandising co-ordination activities**:

- POC for external marketplaces to send furniture product - classification line sheet, listing, delisting information & images.
- Co-ordinate with IDC interna teams like supply chain and design team for fetching the above data.
- Work closely with Marketing to review website listing data of selected furniture products

**Skills and Competencies**:

- Communication Skills: Strong verbal and written communication skills to interact effectively with customers and internal teams.
- E-commerce Knowledge: Basic understanding of e-commerce platforms and sales processes.
- Customer Service: Provide exceptional service to address any customer inquiries or issues. Ability to empathize with customers and resolve issues in a professional and timely manner. 
- Organizational Skills: Manage multiple orders and tasks efficiently and meet deadlines in a fast-paced environment.
- Computer Skills: Decent level of Proficiency in MS Office, especially Excel, and knowledge of CRM tools is a plus.
- Attention to Detail: Ensure that all order details are accurate (product information, pricing, payment, shipping details).
- Problem Solving: Ability to resolve issues quickly (e.g., payment failures, order delays, damages, returns).

**Qualifications**:

- Bachelor's degree in commerce, Business Administration, or a related field.
- 2-5 years of experience in sales, customer service, or e-commerce.
- Fresh graduates in relevant fields are welcome to apply.

**Workdays**: Mon - Sat (Sunday Off)

**Timings**: 10 AM - 7PM

**Experience**:

- E-Commerce: 1 year (preferred)

Pay: ₹25,000.00 - ₹30,000.00 per year

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift

Work Location: In person