Operations Support Executive

10 hours ago

Patiala, India Eon Infotech Ltd Full time

**Essential Skills**:

- Customer Management
- Team and Field Staff Management
- Work Planning & Scheduling
- Strong verbal & written communication
- Problem-solving abilities under pressure
- Proficiency in MS-Office/Open Office and Google Maps

**Desired Skills**:

- Knowledge of Telecom or Vehicle Electronics
- Experience with client calls & complaint handling

**Key Responsibilities**:

- Manage the Customer Service Field Team and Support Technicians
- Professionally handle customer calls and resolve complaints
- Coordinate with clients, the production team, and management
- Monitor Vehicle Tracking System (VTS) devices through dashboards, MIS, and web apps
- Plan replacements and maintenance for faulty devices
- Conduct customer training sessions on VTS operations and report generation
- Perform GPS data analysis
- Update information systems and maintain accurate records
- Report progress and status updates to both customers and internal teams
- Assist with other VTS-related activities as required by the client

**Qualifications**:

- Graduate in any discipline with a one-year computer diploma, or a Degree in Electronics & Communication, Mechanical, or equivalent.

**Experience**:

- 0 to 2 years of experience as an Operations Support Executive (Freshers are welcome to apply)

**Additional Requirements**:

- Must have personal conveyance for commuting
- Shift-Day/Night

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

License/Certification:

- Driving Licence and two-wheeler (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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