Customer Support Administrator

4 days ago

Bengaluru Karnataka, India Pinkerton Full time

Overview:
**170+ Years Strong. Industry Leader. Global Impact.**
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

**Responsibilities**:

- Represent Pinkerton’s core values of integrity, vigilance, and excellence.
- Analyze and report product malfunctions by testing different scenarios.
- Monitor customer complaints on different channels in the slack and reach out to provide assistance quickly.
- Share suggestions and effective workarounds with team members.
- Follow up with customers to ensure their technical issues are resolved.
- Engage in continuous improvement including but not limited to processes, technology, team, customer service, methodologies, and capabilities.
- Work with other departments like frontline teams to assign the tickets on the exceptions.
- Manage and address client escalations with a “call first” mentality, someone not afraid to pick up the phone to resolve issues quickly.
- Include in the multiple projects under support admin team and drive them efficiently.
- Should be able to adapt working on the tickets related to training process along with No support customer queries.
- Ensure adherence within the established KPIs.
- Contribution for process improvements/automation to bring efficiency and identifying the roadblocks/concerns customers are facing and report to Manager by providing solutions to fix and further enhancements.
- All other duties, as assigned.

Qualifications:
Graduate with three to five years of customer support experience.
- Familiarity on learning paths, courses, registration, ticketing tools is a plus
- Serve as a collaborative team player
- Develop and maintain effective relationships with other departments and leaders.
- Exemplify workplace and business ethics.
- Effectively manage projects to meet deadlines and achieve results.
- Verbal and written business communication skills.
- Able to work independently with little supervision.
- Problem resolution skills.
- Active listening skills.
- Able to manage escalations and the prioritization of issues.
- Computer skills; Microsoft Office and PowerPoint, Salesforce, Slack, and Teams.

**Working Conditions**:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Frequent sitting.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

  • HR Administrator

    7 days ago

    Bengaluru, Karnataka, India beBeeHR Administrator Full time ₹ 6,00,000 - ₹ 12,00,000

    As a Human Resources Intern, you will play a vital role in supporting our HR team with essential administrative tasks.\The internship is an excellent opportunity to gain hands-on experience in HR administration and develop your skills in timesheet management, employee record maintenance, and general HR support.\Key Responsibilities:\\Coordinate with team...

  • ▷ [Immediate Start] Customer Support Role - Ecommerce (0-2 Yrs) Bangalore (after-sales/customer Service)

    1 day ago

    Bangalore, Karnataka, India Customer Support Executive Full time

    - Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...

  • Administrator- Global Customer Support

    1 week ago

    Bengaluru, Karnataka, India Bruker Full time

    Overview: Today, worldwide more than 8,500 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and its strong reputation among its customers. Being one of the world's leading analytical instrumentation...

  • Customer Support

    18 hours ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...

  • Senior Office 365 Administrator

    2 weeks ago

    Bengaluru, Karnataka, India beBeeOffice Administrator Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job DescriptionAs a senior-level Office 365 administrator, you will lead the implementation of Microsoft cloud technologies, ensuring seamless integration with enterprise systems.Develop and execute migration plans for OneDrive and SharePoint Online.Design and manage email protection systems, security gateways, encryption, GAL sync, archiving, and retention...

  • Infometry - Splunk Administrator - Siem/data

    6 days ago

    Bengaluru, India Splunk Administrator Full time

    **Splunk Administrator**: Role: Splunk Administrator Location: Hyderabad ***: - Install, configure, and update Splunk Enterprise and Splunk Enterprise Security environments in a multi-site environment, following best practices from Splunk Professional Services. - Configure multi-site Search Head clustering and advanced Splunk options like Indexer. -...

  • Customer Support Administrator

    2 weeks ago

    Bengaluru, Karnataka, India Pinkerton Consulting & Investigations Full time

    Overview 170 Years Strong Industry Leader Global Impact At Pinkerton the mission is to protect our clients To do this we provide enterprise risk management services and programs specifically designed for each client Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions Bonded together we...

  • Customer Service Administration

    1 week ago

    Bengaluru, Karnataka, India IPETRONIK GmbH & Co. KG Full time

    **Key Responsibilities**: - Support the sales team by preparing and following up on sales quotations made for clients. - Place and manage orders with headquarters or suppliers, ensuring alignment with customer requirements and on-time, accurate delivery. - Track and clear air and ocean imports; arrange for the timely delivery of cargo to customers. - Ensure...

  • Administrator- Global Customer Support

    7 days ago

    Bengaluru, Karnataka, India Bruker Full time US$ 80,000 - US$ 1,20,000 per year

    OverviewAt Bruker, we enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation...

  • Customer Service Executive

    1 week ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...