Product Owner

**Product Owner-Pune, India**
Do you have experience delivering products that need a strong understanding of the technical setup at the same time focused on delivering the right customer experience? If you have a track record of driving product success through consumer centric thinking & data and have a bias for action, then it’s time to join Western Union’s Digital Product-Engagement Solutions team as an Product Owner.

**Western Union powers your pursuit**
We’re looking for a Product Owner - Loyalty & Engagement to help drive customer retention, frequency, and value across Western Union’s digital and retail channels. In this role, you’ll lead the roadmap for loyalty and content-led engagement initiatives—ensuring our customers receive timely, relevant, and rewarding experiences. You’ll work cross-functionally with design, data, marketing, and engineering to deliver personalized journeys that deepen customer trust and connection.

**Role Responsibilities**
- Own and prioritize the product backlog for Content Network and Loyalty initiatives.
- Define, launch, and optimize rewards and loyalty programs that increase customer value and repeat transactions.
- Deliver personalized content and recommendations that drive engagement across multiple touchpoints (app, web, receipt).
- Partner with cross-functional teams to ensure smooth execution and impactful customer experiences.
- Use data and experimentation to measure performance, identify opportunities, and drive continuous improvement.
- Championing a customer-first mindset that ensures engagement experiences are intuitive, valuable, and aligned to business outcomes.

**Role Requirements**
- Overall, 7-12 years of experience along with 3-5 years of relevant years of experience as a Product Owner or Product Manager in loyalty, engagement, or digital marketing products.
- Proven success launching or optimizing loyalty programs, retention campaigns, or gamified experiences.
- Strong analytical skills and experience with A/B testing, segmentation, and performance metrics.
- Proficiency with Agile development processes and backlog management tools (e.g., Jira).
- Strong collaboration and communication skills; able to work across global, cross-functional teams.

**What will make you stand out**:

- Background in financial services, fintech, or global consumer products.
- Experience working with personalization or marketing automation platforms.
- Understanding of customer lifecycle strategies, engagement KPIs, and content-driven growth models.
- Passion for customer experience and data-driven decision-making.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your India specific benefits include:

- Employees Provident Fund [EPF]
- Gratuity Payment
- Public holidays
- Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
- Annual Health Check up
- Hospitalization Insurance Coverage (Mediclaim)
- Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
- Cab Facility
- Relocation Benefit

LI-MT #LI-Hybrid

Estimated Job Posting End Date:
10-19-2025