Collection Executive
2 days ago
Position: Collection Agent
Location: Gurgaon
Experience:1 year in the collection process.
Requirement: Strong communication skills are a must
Roles & Responsibilities:
- Contact customers regarding overdue payments and negotiate repayment terms to achieve collection targets.
- Maintain accurate records of customer interactions, payment updates, and commitments.
- Ensure all recovery efforts adhere to company policies and legal guidelines.
- Address customer queries related to payments and escalate complex cases to the senior team when necessary.
- Collaborate with field collection agents and update them on unresponsive accounts.
- Identify high-priority accounts and take proactive steps to mitigate repayment risks.
- Handle interactions with professionalism and empathy to maintain a positive customer experience while emphasizing repayment benefits.
Pay: From ₹15,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (required)
Work Location: In person
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