Collections Officer

16 hours ago

Gurugram Haryana, India Spectra Televentures PVT.LTD. Full time

**Job Description: Collections Specialist**

**Position** Collections Specialist
**Experience**: Minimum 4 years
**Location**: Gurugram
**Employment Type**: Full-Time

**About the Role**:
**Key Responsibilities**:

- **Collection Management**:

- Manage and execute the collection process for B2B and B2C accounts.
- Ensure timely follow-ups on overdue accounts to meet collection targets.
- **Client Relationship**:

- Build and maintain strong client relationships to ensure smooth communication and resolution of payment issues.
- Address client concerns professionally while striving for win-win outcomes.
- **Account Reconciliation**:

- Analyze and reconcile customer accounts to identify discrepancies and resolve payment disputes.
- Collaborate with internal teams to ensure billing accuracy.
- **Reporting and Analysis**:

- Monitor and report collection performance and key metrics to management.
- Generate reports on outstanding payments, collection status, and delinquent accounts.
- **Compliance**:

- Ensure adherence to company policies and legal regulations for collection practices.
- Maintain accurate records of all collection efforts and communications.

**Key Requirements**:

- **Experience**: Minimum 4 years of experience in B2B and B2C collections.
- **Skills**:

- Strong negotiation and communication skills.
- Proficiency in handling customer escalations and resolving disputes.
- Analytical skills for account reconciliation and reporting.
- **Knowledge**:

- Understanding of credit policies, invoicing, and payment terms.
- Familiarity with collection tools and CRM systems.
- **Education**: Bachelor’s degree in Business, Finance, or a related field preferred.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Opportunity to work in a dynamic and fast-paced environment.
- Professional growth and development opportunities.
- Supportive and collaborative work culture.

**Job Types**: Full-time, Permanent

Pay: ₹50,000.00 - ₹70,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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