Chat Support

1 week ago

Gurgaon, India MTAP Technologies Full time

**Be Yourself, Discover Your Potential**:
We at MTAP are passionate about creating innovative solutions that make a difference in people’s lives. Our team is made up of talented and driven individuals who are dedicated to delivering exceptional products and services to our customers.

**Why consider MTAP?**:
We’re committed to fostering a diverse and inclusive workplace where everyone can thrive. We offer competitive salaries, excellent benefits, and opportunities for growth and development. We also believe in work-life balance and encourage our team members to take time for themselves and their families.

If you’re interested in joining our team, we’d love to hear from you. Send us your resume so that we can schedule an interview.

**Role & Responsibilities**:

- As a customer support executive, you will be responsible to interact with customers to provide and process information in response to inquiries, issues and requests.
- Respond to requests through chats for information in a timely, professional and positive manner to develop strong customer relations.
- Deep dive into actual issues/concerns raised by users and liaise with internal teams to find a resolution.
- Provide information about our product/service.
- Respond promptly to customer needs and solicit customer feedback to improve service.
- Identify problems and causes; analyses and generates best alternative solutions; makes timely, sound, and appropriate decisions

We are looking for individuals who have the following skillset:

- Excellent verbal and written communication skills
- Adaptable and flexible
- Collaboration and interpersonal skills

**Location**: Gurugram

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