
Customer Care Executive
2 weeks ago
**Key Responsibilities**:
- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Maintain detailed and accurate records of customer interactions
- Identify customer needs and assist in finding solutions
- Collaborate with internal departments to resolve complex issues
- Stay updated on product knowledge, company policies, and system updates
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Meet or exceed performance metrics including response time, resolution time, and customer satisfaction
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹23,000.00 per month
**Benefits**:
- Flexible schedule
- Food provided
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Fixed shift
- Night shift
- Rotational shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
- Shift allowance
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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