Customer Care Executive

2 weeks ago


Chandigarh Chandigarh, India FITB Full time

**Key Responsibilities**:

- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Maintain detailed and accurate records of customer interactions
- Identify customer needs and assist in finding solutions
- Collaborate with internal departments to resolve complex issues
- Stay updated on product knowledge, company policies, and system updates
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Meet or exceed performance metrics including response time, resolution time, and customer satisfaction

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹23,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Fixed shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Shift allowance

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person



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