
Customer Support Associate
2 days ago
We are looking for an enthusiastic Female Customer support executive(Hindi Speaking) to join our team as soon as possible.
Overseeing the customer service process.
Troubleshooting customer issues and resolving it.
Working alongwith the Sales Team to Coordinate with the clients.
Resolving customers technical complaints brought to your attention.
Planning the training and standardization of service delivery.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment.
**Customer Support Executive Requirements**:
Any Bachelors Degree / Diploma / ITI
Computer skills.
Good communication skill.
Interpersonal skills.
Knowledge of mediation and conflict resolution techniques is preferable.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (required)
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