Customer Support Associate

4 days ago

Ernakulam, India Brainwired Full time

**Customer Service Responsibilities list**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

  • Customer Support Associate

    2 days ago

    Ernakulam, India CII - Model Career Centre Full time

    Greetings from CII-MCC We are looking for Customer support associate Job role - Be the Point of Contact: Answer inbound calls to provide exceptional customer service to consumers. - Respond to inquiries about products and services, processing payments, or performing general account maintenance. - Up-selling customers to new products or services may be...

  • Customer Support Associate

    2 days ago

    Ernakulam, India Advenxa Pvt.Ltd Full time

    We are Hiring **Customer support Associate** Salary**:17,500/- to 22,000/-per month** Location **:Infopark, Kakkanad, Kochi, Kerala** Experience**:1 to 3 years in Bpo / Customer Support voice process** **Responsibilities** - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing...

  • Customer Support Associate

    2 days ago

    Ernakulam, India NEO GUIDE Full time

    Work in a 24*7 environment -Min Age: 18 years -Min Qualification: 10+2. Month Work From Home - Come-on Fresher’sGreat Opportunity!!! Attractive packages and incentives.. Options available in Voice and Chat projects.. All you need to have is a laptop or desktop at home with Windows 10 and Broadband connectivity (Wi-Fi or high speed dongle) and power...

  • Customer Support Associate

    4 days ago

    Ernakulam, India Jac & Osh Technologies Full time

    We are looking for an enthusiastic Female Customer support executive(Hindi Speaking) to join our team as soon as possible. Overseeing the customer service process. Troubleshooting customer issues and resolving it. Working alongwith the Sales Team to Coordinate with the clients. Resolving customers technical complaints brought to your attention. Planning...

  • Customer Relation Associate

    3 days ago

    Ernakulam, India Dermatology and Cosmetology Full time

    Urgently hiring smart and energetic customer Relation Associates. Qualification : Diploma/ Bachelors in any discipline **Job Type**: Fresher **Salary**: ₹12,000.00 - ₹18,000.00 per month Schedule: - Day shift - Flexible shift - Rotational shift Ability to commute/relocate: - Ernakulam, Ernakulam - 682036, Kerala: Reliably commute or planning to...

  • Associate Customer Support Assistant

    3 days ago

    Ernakulam, India Analytix Fintech International Pvt Ltd Full time

    **Responsibilities**: - Handling customer queries on Whatapp, E-mails and Other Medias. - Educate current and potential customers with product and service information - Identify and escalate priority issues to the Team Leader. - Updating CRM Softwares - Handle all queries in a polite, professional manner. - Knowledge in Business Term - Professional...

  • Associate Customer Support Assistant

    3 days ago

    Ernakulam, India Analytix Fintech International Pvt Ltd Full time

    **Responsibilities**: - Handling customer queries on Whatapp, E-mails and Other Medias. - Educate current and potential customers with product and service information - Identify and escalate priority issues to the Team Leader. - Updating CRM Softwares - Handle all queries in a polite, professional manner. - Knowledge in Business Term - Professional...

  • Customer Relation Associate

    2 days ago

    Ernakulam, India ORE EQUIPE Full time

    Urgently hiring smart and energetic customer Relation Associates. Qualification : Diploma/ Bachelors in any discipline **Job Type**: Fresher Pay: ₹12,000.00 - ₹18,000.00 per month Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus Ability to commute/relocate: - Ernakulam, Ernakulam - 682036, Kerala: Reliably commute...

  • Customer Support Associate

    5 days ago

    Ernakulam, India NEO GUIDE Full time

    Required Laptop or Desktop with Wifi Good communication in Malayalam and English Document customer interactions and maintain accurate customer records **Salary**: ₹11,000.00 - ₹12,000.00 per month **Benefits**: - Health insurance - Provident Fund - Work from home Schedule: - Morning shift Ability to commute/relocate: - Ernakulam, Kerala:...

  • Customer Support Associate

    5 days ago

    Ernakulam, India Quadrant Full time

    **WE ARE HIRING!!!** **CUSTOMER SUPPPORT EXECUTIVES** Experience: Minimum 1 Year Education: Bachelor's Degree Excellent communication skills in English required Good presentation and interpersonal skills **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Ernakulam, Kerala: Reliably commute or...