Customer Support Associate
2 days ago
We are hiring
Position: Customer Support Associate
Location: Ernakulam
**Salary**: 15000- 22000
Exp: 4-8 YEARS IN CUSTOMER SERVICE & ONLINE SALES
**Job description**
- Support to develop business through online or offline (leads conversion).
- Adherence service procedures, policies and standards.
- Monitor on time delivery of product purchased by online customers.
- Achieve the target assigned.
- Verify all the online sale (Transaction paid/ Fraud alert).
- Keep focus on customer experience throughout interactions.
- Follow up the customers on enquiry.
- Re-reach customer for new update and follow up for further business development.
- Collect testimonials from customers.
- Coordinate with CSM for customers issues and follow problems through to resolution.
Maintain accurate records and document related to customer service actions and discussions. **KPIs**
**Job Type**: Regular / Permanent
**Salary**: ₹18,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
- total work: 4 years (required)
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