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Company Description
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
**Job Description**:
- Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department.
- Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when required.
- Work with the quality team on first time right and cycle time reporting alongside with
- Operations team to identify focus areas.
- Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
- Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing is done before escalating to Enablement team.
- Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content.
- Maintain an understanding and working knowledge of systems, functions and capabilities within item coding.
- Identify innovations and trends within assigned categories and ensure NielsenIQ coding rules and data/category structures stays current with changes to the industry.
**Qualifications**:
- Bachelor's Degree in related fields
- Required Language(s) : English
- Fluency in German, French, Spanish, Italian will be an additional advantage
Additional Information
- Strong Written and oral communication.
- Logical thinking and problem solving.
- Ability to lead and actively participate in team and client meetings.
- Ability to manage priorities and deliver against established timeline.
- Mentor and coach other associates.
- Take ownership and accountability on the activities assigned.
**About NielsenIQ**
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.
Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook
**Our commitment to Diversity, Equity, and Inclusion**
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
