Expert - Rd Oac

2 weeks ago

Vadodara Gujarat, India NielsenIQ Full time

1. Accountability for Quality and Productivity improvement of the respective department in the
country. Drive an on-going focus and improvement in Right First Time delivery to contribute
to client satisfaction. This will include:
a) Responsibility for department quality performance monitoring, reporting and analysis.
b) Work with other Ops. Function leads in the country to manage projects and deliver on
clients’ commitments.
c) Participation in Quality improvement plans (inc. Quality Walk, Quality Focus Meetings,
Root Cause Analysis activities, Operational Excellent programs)
d) Work with Client Liaison management team to support the creation, monitoring and
execution of quality plans for strategic and hot spot clients
e) Work with operations team to identify focus areas - country / type of errors
f) Work with the Quality lead and BI team on First time right and cycle time reporting
g) Up-skill on platform functionality and process improvement

2. Must be having Operations experience specifically supporting transition.

3. Ensure appropriate communication and escalation of issues to relevant senior stakeholders.

4. To lead the resolution of operational issues in collaboration with other pillars. Driving focus on
issue correction and prevention (through Quality Focus and Root Cause Analysis).

5. Manage close links with Enablement leads and Input Validation Managers - ensuring our
country quality and delivery standards are met / exceeded, ensuring high levels of customer
satisfaction on product content.

6. Support Enablement with SOP roll out.

7. Facilitates the need-based training and refreshers for the team, to keep the team skilled.Facilitates the need-based training and refreshers for the team, to keep the team skilled.
**Qualifications**
BA/BSc degree or equivalent (English advanced), with a minimum experience in operational
areas.

Proven leadership skills - to manage teams, to manage projects, able to identify the talent, inspire
and engage the team.

Knowledge of RD processes, systems, SOPs etc.

Strong communication skills and the ability to communicate requirements clearly to stakeholders
within and outside of Operations - ability to translate technical detail as required for audience.

Proven organizational skills and the ability to work within a cross-functional team.

Project management skills - ability to accurately scope project requirements, manage stakeholder
expectations, budgets / costs, and maintain a strong say/do ratio.

Process driven - ability to define and refine processes to ensure continual improvement in quality
and productivity.
**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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