Medical Coordinator

**Position**: Medical Coordinator

**Job Type**: Full Time

**Office Location**: Millennium Business Park, Mahape, Navi Mumbai

**Education (Preferred Backgrounds)**
- B.Sc in Nursing / Allied Health
- Diploma in Diagnostic Lab Technology
- MBBS/BDS
- BAMS, BHMS, BPT

**Relevant Experience**
- Worked in hospital, clinic, or patient care departments
- Hands-on experience in patient handling, coordination, or admin
- Familiarity with medical front desk or follow-up processes
- Good interpersonal and coordination skills

**Overview**:
Are you detail-oriented, empathetic, and great at managing multiple tasks while keeping patient satisfaction at the core? Do you enjoy coordinating between doctors, patients, and internal teams to ensure every treatment journey is smooth and effective? If you're proactive, organised, and passionate about healthcare coordination, this opportunity at MedicoExperts is for you.

You’ll be the bridge between patients and doctors after consultation payment is received—ensuring timely consults, prescriptions, medicine dispatch, and follow-ups. You will play a critical role in patient experience and continuity of care.

**You will get**
- Exposure to real-world medical case coordination.
- Experience in handling a combination of Ayurvedic, Allopathic, and Homeopathy treatment flows.
- Opportunity to work directly with consulting doctors
- A stable and impactful role in a growing healthcare industry
- The satisfaction of playing a crucial role in helping patients follow through on their treatment plans.

**This is not at all for you if**:

- You dislike repetitive coordination or multitasking.
- You are uncomfortable using digital tools like CRM and Excel.
- You cannot handle process follow-through with accuracy.
- You are uncomfortable following up with doctors or patients
- You’re looking for purely clinical job.

**The position would need**:

- High discipline in managing consultation schedules and prescription collection.
- Strong sense of ownership in ensuring every dispatched medicine is as per doctor’s advice.
- Multi-channel coordination: internal teams, doctors, and delivery partners.
- Documentation and CRM updating at every stage.
- Willingness to handle patient queries about post-consultation care.
- Accountability for timely completion of repeat follow-ups and dispatches.
- Honesty, ethics, and a service-first mindset.

**Main Job Responsibility**:

- Schedule paid consultations and coordinate with doctors for available time slots.
- Share patient medical history and reports with the doctor prior to the consultation.
- Share patient medical history and reports with the doctor for treatment recommendation for IPD cases
- Ensure the treatment opinion or prescription is collected, uploaded, and recorded accurately in CRM.
- Coordinate inward of medicines with the dispatch team
- Verify medication against prescription, repack if needed, and coordinate dispatch.
- Provide tracking details to patients and update CRM with delivery status.
- Follow up for repeat medications or consultation cycles as per treatment plans.
- Maintain CRM records for all post-payment activities and patient engagement cycles.

**Skills Required**:

- Excellent follow-through and coordination ability.
- Basic understanding of treatment prescriptions and therapy plans.
- Strong organizational and documentation skills.
- Ability to communicate clearly with doctors and patients.
- Comfort with CRM, spreadsheets, and basic tech platforms.
- Patient-centric thinking and proactive issue resolution.
- Resilience to handle delays, escalations, and pressure calmly.

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Patient Cordination: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person