
Administration Assistant
6 hours ago
**Key Responsibilities**:
**Administration**:
2. **Issue Resolution**: Identify, analyze, and resolve customer complaints and technical problems efficiently and effectively.
4. **Documentation**: Maintain detailed records of customer interactions and transactions in the CRM system.
5. **Data Entry**: Accurately input and update information in company databases and records.
6. **Scheduling**: Coordinate and schedule appointments, meetings, and travel arrangements as needed.
**Additional Responsibilities**:
1. **Process Improvement**: Identify and suggest improvements to current processes and workflows to enhance efficiency and customer satisfaction.
2. **Collaboration**: Work closely with other departments to ensure seamless service delivery and address cross-functional issues.
3. **Training**: Assist in the training and onboarding of new team members as required.
**Qualifications**:
1. **Education**: High school diploma or equivalent; additional qualifications or certifications in customer service or administration are a plus.
2. **Experience**: Fresher or Minimum of 6 Months of experience in a customer service or administrative role.
3. **Skills**:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Should be skilled in handling google sheets.
- Ability to manage time effectively and handle multiple tasks simultaneously.
4. **Attributes**:
- Positive attitude and strong work ethic.
- Ability to work independently and as part of a team.
- Flexibility and adaptability to changing priorities.
**Benefits**:
- Competitive salary.
- Paid time off and holidays.
- Opportunities for professional development and career advancement.
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Evening shift
- Morning shift
- Weekend availability
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your Expected CTC?
**Experience**:
- Google Docs: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Willingness to travel:
- 100% (required)
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