Customer Support Executive

6 days ago

Hinjewadi Pune Maharashtra, India Quickupp Softech Pvt Ltd Full time

Job Title: Customer Support Executive

Company: Quickupp Softech Pvt Ltd

Location: Office 914, Suratwala Mark Plazzo, Hinjewadi, Phase 1, Pune 411057

**Job Type**: Full Time

Work Hours: Monday to Friday, 7:30 PM - 4:30 AM (Night Shift)

Week Off: Saturday & Sunday (Aligned with U.S. Holidays)

Salary Range: ₹1.80 LPA - ₹3.60 LPA

About the Company

Quickupp Softech Pvt Ltd is a rapidly growing IT & BPO services company delivering world-class solutions to clients across global markets. We specialize in providing reliable customer support, software solutions, and digital services to businesses looking to enhance their operational efficiency. We are currently expanding our BPO wing and looking for energetic professionals to join our night-shift customer support team.

Job Overview

Key Responsibilities
- Provide accurate information, resolve queries, and ensure high customer satisfaction.
- Maintain detailed records of customer interactions using CRM or ticketing systems.
- Follow standard operating procedures and quality guidelines.
- Escalate unresolved issues to the appropriate department when necessary.
- Meet performance KPIs such as response time, resolution rate, and customer satisfaction scores.
- Stay updated with product knowledge and service offerings.

**Requirements**:

- HSC (12th pass) or Graduate in any discipline.
- 1-2 years of experience in international BPO or customer service (Freshers with good English communication skills can apply).
- Excellent verbal and written communication in English.
- Willingness to work in night shifts (U.S. time zone).
- Basic computer knowledge and typing skills.
- Ability to remain calm and empathetic under pressure.

**Benefits**:

- Attractive salary with performance-based incentives
- Fixed weekend offs (Saturday & Sunday)
- Exposure to international client interactions
- Comprehensive training and career growth opportunities
- Supportive and collaborative work environment

Pay: ₹100.00 per day

**Experience**:

- Call center: 4 years (preferred)

**Language**:

- English (preferred)

**Location**:

- Hinjewadi, Pune, Maharashtra (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 9175425440

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