Customer Support Executive

5 days ago

Hinjewadi Pune Maharashtra, India Quickupp Softech Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Job Title: Customer Support Executive

Company: Quickupp Softech Pvt Ltd

Location: Office 914, Suratwala Mark Plazzo, Hinjewadi, Phase 1, Pune 411057

Job Type: Full Time

Work Hours: Monday to Friday, 7:30 PM – 4:30 AM (Night Shift)

Week Off: Saturday & Sunday (Aligned with U.S. Holidays)

Salary Range: ₹1.80 LPA – ₹3.60 LPA

Company Website:

About the Company

Quickupp Softech Pvt Ltd is a rapidly growing IT & BPO services company delivering world-class solutions to clients across global markets. We specialize in providing reliable customer support, software solutions, and digital services to businesses looking to enhance their operational efficiency. We are currently expanding our BPO wing and looking for energetic professionals to join our night-shift customer support team.

Job Overview

We are seeking a dedicated and customer-focused Customer Support Executive to provide top-notch assistance to our international clients. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle customer queries via voice or non-voice (email/chat) channels during U.S. business hours.

Key Responsibilities

· Handle inbound and outbound calls, emails, or chats from U.S.-based customers in a professional manner.

· Provide accurate information, resolve queries, and ensure high customer satisfaction.

· Maintain detailed records of customer interactions using CRM or ticketing systems.

· Follow standard operating procedures and quality guidelines.

· Escalate unresolved issues to the appropriate department when necessary.

· Meet performance KPIs such as response time, resolution rate, and customer satisfaction scores.

· Stay updated with product knowledge and service offerings.

Requirements

· HSC (12th pass) or Graduate in any discipline.

· 1–2 years of experience in international BPO or customer service (Freshers with good English communication skills can apply).

· Excellent verbal and written communication in English.

· Willingness to work in night shifts (U.S. time zone).

· Basic computer knowledge and typing skills.

· Ability to remain calm and empathetic under pressure.

Benefits

· Attractive salary with performance-based incentives

· Fixed weekend offs (Saturday & Sunday)

· Exposure to international client interactions

· Comprehensive training and career growth opportunities

· Supportive and collaborative work environment

Job Type: Full-time

Pay: ₹100.00 per day

Experience:

  • Call center: 4 years (Preferred)

Language:

  • English (Preferred)

Location:

  • Hinjewadi, Pune, Maharashtra (Preferred)

Shift availability:

  • Night Shift (Preferred)

Work Location: In person

Speak with the employer

  • Customer Support Executive

    6 days ago

    Hinjewadi, Pune, Maharashtra, India Quickupp Softech Pvt Ltd Full time

    Job Title: Customer Support Executive Company: Quickupp Softech Pvt Ltd Location: Office 914, Suratwala Mark Plazzo, Hinjewadi, Phase 1, Pune 411057 **Job Type**: Full Time Work Hours: Monday to Friday, 7:30 PM - 4:30 AM (Night Shift) Week Off: Saturday & Sunday (Aligned with U.S. Holidays) Salary Range: ₹1.80 LPA - ₹3.60 LPA About the...

  • Customer Support Executive

    2 weeks ago

    Hinjewadi, Pune, Maharashtra, India Innovative Business Solutions Full time

    USA operations support voice process. *Must have excellent English communication skills. *Must have Customer handling skills. *Possessing excellent product knowledge to enhance customer support. *Identify and assess customers’ needs to achieve satisfaction. *Build sustainable relationships and trust with customer accounts through open and interactive...

  • Customer Support Executive

    2 weeks ago

    Hinjewadi, Pune, Maharashtra, India DBS MINTEK PVT LTD Full time

    Urgent Hiring for Customer support Executive Hiring for International BPO Requirement - 1 year of experience in International BPO Excellent Communication in English Shift - U.S Shift ( Night Shift) Transport - UPTO 15 Km from Hinjewadi ( Cab facility is available) Qualification - HSC and Above Process - Telecom & Horizon Location - Hinjewadi, Pune -...

  • Customer Support

    2 weeks ago

    Hinjewadi, Pune, Maharashtra, India Genesis HR Services Full time

    International Voice Process - Customer Support Any graduate with 1 year of exp in any domain (BPO/Non BPO) CTC: 3.75 LPA + 50K Allowances 5 days working WFO 24*7 Shifts 2 way Cab Immediate Joiners Location: Pune HR Mayur - 7357769199 **Role**:Customer Retention - Voice / Blended **Industry Type**:BPO / Call Centre **Department**:Customer Success, Service...

  • Customer Support Associate

    5 days ago

    Hinjewadi, Pune, Maharashtra, India jobsequel.in Full time

    Job Title: Customer Support Associate **Company**: JobSequel.in **Department**: Customer Support **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: India’s leading e-commerce platform, is seeking a dedicated and customer-focused individual to join our dynamic customer support team. The Customer Support Associate will be...

  • Customer Support Executive

    6 days ago

    Hinjewadi, Pune, Maharashtra, India Growinity solutions Full time

    **Customer Support Analyst (International Voice Process)** **Excellent communication skills** **Salary 20,100/- + Cab Facility + Shift Allowance (Night shift allowance - 3,600/-)** Incentive - 3k monthly which will be paid quarterly as 9k (performance-based). Looking for an Immediate Joiners 5 Days of Working **Knowledge and Skills...

  • SEO Executive

    1 week ago

    Pune, India Technical Support Executive Full time

    Urgent Digital Marketing Intern Recruitment. IT WEB SERVICES looking for a talented individual to join our team as a SEO Executive. In this role, you will be responsible for developing, executing, and managing innovative SEO campaigns to support both Consumer and Enterprise businesses. This role will work cross-functionally among different teams,...

  • Customer Support Representative

    15 hours ago

    Hinjewadi, Pune, Maharashtra, India Tech Mahindra Full time

    Job Opportunity: Tech Mahindra Hiring for International BPO!** **Position**: Customer support executive **Location**: Hinjawadi, Pune **Salary**: Up to 5 LPA - **Education**: Graduates and Undergraduates are welcome to apply. - **Experience**: Minimum 6 months of experience in an International BPO is required. - **Skills**: Excellent communication skills...

  • Customer Support Executive

    5 days ago

    Pune, Maharashtra, India DINGG Full time

    **Customer Support Executive Responsibilities**: - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives. - Conducting quality...

  • Customer Support Executive

    5 days ago

    Pune, Maharashtra, India Robu.in Full time

    **Customer Support Executive** **Job Summary**: **Number of Positions**: 01 required. **Experience**:1-2 Years** (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experience will be preferred). **Salary Range CTC**: Rs.2,22,821/- per annum to Rs. 2,68,616/- per annum. **Educational Qualification**: Any Graduate, Under-Graduate,...