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Customer Support Executive

3 weeks ago

Hinjewadi Pune Maharashtra, India Innovative Business Solutions Full time

USA operations support voice process.

*Must have excellent English communication skills.

*Must have Customer handling skills.

*Possessing excellent product knowledge to enhance customer support.

*Identify and assess customers’ needs to achieve satisfaction.

*Build sustainable relationships and trust with customer accounts through open and interactive communication.

*Provide accurate, valid, and complete information by using the right methods/tools.

*Meet personal/customer service team sales targets and call handling quotas.

*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

*Keep records of customer interactions, process customer accounts, and file documents.

*Take the extra mile to engage customers.

Educational Qualification: - Undergraduate / Graduate with good computer knowledge

Work From office only.

Location-Hinjewadi phase 2

9:30hrs shift including 1hr break

Transportation not available

5days working

**Job Types**: Full-time, Regular / Permanent

Schedule:

- Night shift

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Night shift
- UK shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Wipro circle, Hinjewadi phase 2, Pune - 411057, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)