Location Support Professional

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**
- The role holder is responsible for the deployment and support of ICT solutions.
- The role holder should leverage the experience of the relevant BT wide professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role.

**You'll have the following responsibilities**
- To provide ICT advice and/or professional services to both internal and external clients.
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Suggest and organize team building activities
- Support Internal Audit Department & Security Teams to Perform regular IT audit to discover gap areas & Address them diligently to be comply with ISO controls.
- Manage IT Asset Inventory & complete asset lifecyle. Controlling and verifying the inventory levels by conducting regular physical counts and reconciling with the data system
- Delegate tasks and set deadlines
- To provide operational support ensuring KPIs and SLA are achieved.
- May lead on the delivery of specific components of a project.
- Review completed tasks to ascertain compliance with standards.
- Supervise repair and maintenance of all IT gadgets.
- Ensure that the company’s data and information are protected from unauthorized access.
- Carry out in-depth research to reveal new and better methods of handling functions within the department.
- Work alongside other departments to achieve company goals and visions.
- To draft reports and discuss recommendations based on research with supervisor.
- Share expertise with peers.
- May involve liaising with internal, external and third party suppliers.
- To input to cost/timescales solutions/options and manage expectations as appropriate with customer or business unit/LoB teams.
- To personally participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry.
- To use the relevant BT wide professional community framework to raise their skills and those of their team to the recommended PC standards.

**You'll have the following skills & experience**
- Demonstrates competence in own area
- Typically works with moderate guidance in own area of knowledge.
- Efficient Problem Solving Skills
- Applies knowledge/skills to a variety of standard day to day activities.
- Responds to client requests in non-standard situations, and investigates all the facts.
- Understands the key business drivers; and uses this knowledge to focus own work.
- Prioritises and organises own work to deliver to agreed deadlines.
- Probes and listens carefully.
- Able to present information clearly and in an appropriate style to make technical information clear.
- Able to contribute actively in team activities, sharing experience and ideas.
- Builds productive relationships internally and externally.
- Effective Communication Skills

**Benefits**


**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

**How to Apply**

Any B.tech / B.E.