Solution Support Professional

Why this job matters

The Customer Solutions Design Professional supports the creation of end-to-end technical designs and solutions which meet customer needs.

What you'll be doing

1. Supports the capture of business requirements and translates it into high quality technical solutions using standard solution approaches.
2. Contributes to resolve issues that arise during design.
3. Supports in the design of solutions based on specific requirement using standard approaches in line with the wider technical strategy or roadmap.
4. Designs solutions that are scalable, adaptable, and cost effective in line with business needs and manage the integration of the design.
5. Ensures that own designs adhere to architectural principles and policies.
6. Performs root cause analysis for issues in relation to designs.
7. Supports change management, impact assessments and design documentation updates.
8. Provides in-life support for issues related to a specific solution or root cause analysis support for designs.
9. Supports the implementation of ways to improve working processes within the area of customer solution design.

The skills you'll need
Troubleshooting Business Strategy Technology Integration Decision Making Requirements Analysis Root Cause Analysis Requirements Gathering Growth Mindset Negotiation Business Analysis Commercial Acumen Solution Design Technology Migration Inclusive Leadership Proposal Development Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled.  As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.  

Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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