Process Improvement Associate

8 hours ago

Saki Mumbai Maharashtra, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION** Job Responsibilities**:

- Applies business, technical expertise and problem-solving methodologies focused on analyzing complex operating models, anticipating issues and use of appropriate technology to mitigate risk
- Experience in project / change management, including planning and tracking activities, assessing the impact of change, effectively managing stakeholders at all levels, identifying and mitigating risks and issues, and progress reporting, in an Operations / Contact Centre environment
- Resolves most nuances and determines appropriate escalation path
- Executes conventional approaches to build or break down business and technical problems
- Supports the management of the firm’s critical business data to reduce data risks and enhance decision making
- Considers upstream/downstream data/systems or technical implications
- Adds to team culture of diversity, equity, inclusion, and respect
- Ensure Operational readiness for the delivery of technology and business change into the Operations function through coordinated engagement with stakeholders.
- Work closely with our stakeholders to ensure the continuous improvement of the change function, process and change platform

**Required Qualifications, Skills and Capabilities**:

- Knowledge of two or more areas of business process such as: Operational processes, client engagement, agent/broker processes, regulatory framework deployment practices, integration, automation, scaling, resilience, and performance assessments
- Conceptual knowledge of Cloud Infrastructure and multiple cloud technologies (preferred)

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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