Senior Associate- Process Improvement

2 days ago

Mumbai, Maharashtra, India JPMorganChase Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

Join a team at the forefront of the payments revolution, shaping the future of global operations. As a Discovery Lead, you will empower leaders with actionable insights and transformative recommendations. Be part of a dynamic group driving client experience, revenue growth, and risk mitigation.

Job Summary:

As a Discovery Lead within the POSIG Process Optimization team, you will analyze and transform business processes across Payments Operations. You will leverage diagnostic tools and data-driven insights to identify and deliver impactful improvements. Your work will enable global scalability and enhance operational excellence.

Job Responsibilities:
  • Perform business process reviews to identify improvement opportunities
  • Conduct data-driven analysis to quantify benefits and gain insights
  • Collaborate with Operations leaders and key partners across the bank
  • Learn and leverage diagnostic toolsets such as Process Mining and Task Capture
  • Lead data analysis and connect diagnostic datasets for process improvement
  • Manage analysis projects to deliver outcomes within defined timeframes
  • Compile and present updates to stakeholders at all organizational levels
  • Explore and understand business problems using advanced tools
  • Deliver process improvement insights to key stakeholders
  • Communicate effectively to share analysis outputs
  • Support adoption of emerging technologies in process optimization
Required Qualifications, Capabilities, and Skills:
  • Demonstrate experience in business analysis for process improvement in financial organizations
  • Transform and analyze data using tools such as Alteryx and Excel
  • Exhibit natural curiosity to understand business processes and their rationale
  • Show interest in adopting emerging technologies like generative AI and agentic automation
  • Solve complex problems with sound judgment and appropriate analytical approaches
  • Manage time efficiently to handle multiple concurrent work items
  • Build relationships and influence colleagues and partners effectively
Preferred Qualifications, Capabilities, and Skills:
  • Utilize Process Mining, Task Capture, and Task Mining analysis tools
  • Model business processes with BPMN, simulation, and Decision Modelling using Signavio
  • Apply knowledge and experience of Payments products
  • Track project tasks and deliverables using JIRA
  • Integrate advanced process analysis methodologies
  • Enhance process optimization through innovative toolsets
  • Support continuous improvement initiatives within Payments Operations

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