Customer Support Associate

5 days ago

Mumbai, India Qcentrio Full time

**Job Title**: Sr./Associate-CS Internet

**Job Type**: _Full-Time Employment_

**Job Location**: _Airoli, Navi Mumbai, Maharashtra 400708_

**Shift Type**: Night Shift _(Work from Office)_

**Travel accommodation**: 1-Way cab support provided

**Experience required**: 0 to 5 Years

**Operational Budget**: _₹18-23K /month (in-hand) + Performance Incentive: ₹2750/-_
- Responsible for answering customer support calls for general queries related to products.
- To provide a quality customer service & support via telephone to ensure that customer’s issues & complaints are resolved.
- To provide quality service to all clients.
- To provide quality customer assistance via telephone to bring resolution to escalated customer product and service issues.
- Maintain high level of expertise, soft-skills and telephone etiquettes.
- Escalate appropriate issues to team leads.
- Mandatory required:

- High level of spoken and written English with great American culture understanding
- Typing skill, Communication Skills _(25 WPM, Accuracy of 80%, 3Mins)_
- Comprehension - Ability to clearly understand the problem statement
- Composition - Ability to compose grammatically precise, concise and apt sentences
- Ability to use the computer system - Booting and shutting down computer
- Basic user level familiarity of Operating System _(MS-Windows 10,11)_
- Knowledge of browsers _(MS Internet Explorer, Microsoft Edge)_
- Adapt to different types of customers and their respective service eligibilities
- Product support specific work-flows
- Callback process; Escalation process
- Usage of Knowledge Base, SOP

**Job Types**: Permanent, Full-time

**Salary**: ₹18,000.00 - ₹23,000.00 per month

Schedule:

- Night shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**
+91 9154146905

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