Customer Support Executive

2 weeks ago


Chennai Tamil Nadu, India Bookwater Full time

**Role: Customer Support Executive**

**Exp: 0-1 Year ( Freshers with good communication also apply)**

Responsibilities
- Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.
- Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.
- Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.
- Collaborating with other departments to address customer needs and continuously improve the overall customer experience.
- Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.
- Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.
- Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.
- Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.

Qualification
- Graduation is mandatory
- Excellent communication skills

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹300,000.00 per year

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**

+91 8056117227



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