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Telecaller
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Job Description: Telecaller - Media Company (Digital Marketing, Video Production, Photography, Design, Web Development, Studio Bookings)
Position: Telecaller
Location: Coimbatore
Department: Sales
Reporting to: Sales Manager/Team Lead
Employment Type: Full-time/Part-time
Job Overview:
Key Responsibilities:
Outbound Calls: Initiate calls to potential clients to promote and sell the services we offer.
Lead Generation & Qualification: Identify and qualify leads by understanding their requirements and pitching the most suitable services.
Product Knowledge: Stay up-to-date with all the services offered by the company services.
Follow-up Calls: Follow up with leads who have shown interest and re-engage past customers to cross-sell or upsell additional services.
Sales Targets: Achieve daily, weekly, and monthly sales targets by successfully converting leads into customers.
Customer Relationship Management: Build and maintain strong relationships with clients by providing exceptional customer service and responding to inquiries promptly.
Database Management: Maintain accurate records of calls, client interactions, and sales progress in the CRM system.
Feedback Collection: Gather feedback from clients about services, ensuring continuous improvement and customer satisfaction.
Reporting: Provide regular updates and reports on sales performance and lead conversion to the Sales Manager.
Key Skills & Requirements:
Excellent Communication Skills: Proficiency in English, Hindi and Tamil or Malayalam with the ability to effectively communicate complex services in an easy-to-understand manner.
Sales Experience: Prior experience in telesales, telemarketing, or a customer-facing sales role is preferred, especially in the media, digital marketing, or creative industry.
Knowledge of Services: A basic understanding of digital marketing, video production, website design, photography, and studio bookings will be a plus.
Target-Driven: Ability to work under pressure and achieve sales targets consistently.
Organizational Skills: Strong time management skills with the ability to prioritize tasks.
Problem-Solving: Ability to address client concerns and objections effectively to close sales.
Adaptability: Comfortable working in a fast-paced and ever-evolving media landscape.
Tech-Savvy: Familiarity with CRM software, Microsoft Office, and Google Suite is a plus.
Education & Experience:
High school diploma or equivalent; a degree in marketing, communications, or related field is a plus.
Previous telecalling or sales experience in the media or digital marketing industry is an advantage.
**Benefits**:
Competitive salary with performance-based incentives.
Opportunities for career advancement and skill development.
A collaborative and creative work environment.
**Job Types**: Full-time, Permanent
Pay: Up to ₹25,000.00 per month
**Benefits**:
- Paid time off
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
Application Deadline: 06/12/2024
