Guest Relation Executive

6 days ago

Shimla, India Deventure Shimla Hills Full time

Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries.
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, areas, and venues and promote services
- Anticipate guest needs and build rapport with guests.
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address guest complaints and escalate to the Front Office Manager when needed.
- Record information in the logbook daily.
- Ensure compliance with health and quality standards.
- Help operational team in checkin checkout when required.
- Take guest feedbacks, analise & coordinate with other departments if required.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9816624633

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