Female Guest Operations Executive

Female Guest Relations Executive - MeenaBagh Homes Luxury Homestays Position Guest Relations Executive Locations Shimla Ratnari Shelapani Please note this position is only open for Shimla local person only Job Summary MeenaBagh Homes a provider of luxury homestays in Shimla Ratnari and Shelapani is seeking a Guest Relations Executive to ensure exceptional guest experiences The Guest Relations Executive will be responsible for managing postings on web portals handling bookings interacting with guests conducting property inspections and ensuring guest satisfaction This role will follow a hybrid working model combining both remote and on-site responsibilities Key Responsibilities 1 Web Portal Management Manage postings and updates on various web portals such as MakeMyTrip Booking com and other relevant platforms to ensure accurate and up-to-date information about the homestays 2 Booking Management Handle guest inquiries and bookings through various channels including phone calls emails and online platforms Respond promptly to guest inquiries provide information about the properties and assist with reservation processes 3 Guest Interaction Communicate with guests before and during their stay addressing any queries special requests or concerns Provide personalized assistance and recommendations to enhance their experience 4 Property Inspection Conduct regular visits to the homestays for property inspections ensuring cleanliness maintenance and adherence to quality standards Address any maintenance or housekeeping issues promptly 5 Check-In and Check-Out Welcome guests upon arrival assist with the check-in process and provide a smooth transition to their accommodation Handle check-out procedures including collecting feedback and settling any outstanding payments 6 Guest Satisfaction Ensure guest satisfaction throughout their stay by promptly addressing any concerns or issues that arise Take proactive measures to anticipate guest needs and exceed their expectations 7 Coordination with Staff Collaborate with the operations team housekeeping and other departments to ensure a seamless guest experience Relay guest requests preferences and special requirements to the relevant teams 8 Complaint Resolution Handle guest complaints or disputes calmly and professionally seeking appropriate solutions to ensure guest satisfaction Escalate issues to the management team if necessary for timely resolution 9 Guest Feedback Collect and analyze guest feedback through various channels including post-stay surveys online reviews and direct communication Identify trends and areas for improvement and provide recommendations to enhance guest experiences 10 Upselling and Cross-selling Promote additional services amenities or activities to guests to enhance their stay and increase revenue This may include arranging transportation organizing local tours or suggesting dining options 11 Relationship Building Build strong relationships with repeat guests travel agents and corporate clients to encourage loyalty and repeat business Foster positive connections with local suppliers and partners to enhance guest experiences 12 Market Research Stay updated on industry trends competitor activities and market demands Provide insights and recommendations to the management team for continuous improvement and strategic decision-making 13 Special Events and Celebrations Assist in organizing and coordinating special events celebrations or group bookings at the homestays ensuring smooth operations and memorable experiences 14 Sales and Revenue Generation Collaborate with the sales team to identify potential business opportunities participate in promotional activities and contribute to revenue generation goals 15 Crisis Management Act as a point of contact during emergencies or crisis situations ensuring guest safety coordinating necessary actions and effectively communicating with guests and relevant authorities Requirements - Previous experience in a similar role within the hospitality industry preferably in luxury accommodations - Excellent communication and interpersonal skills with the ability to build rapport with guests and stakeholders - Strong organizational and multitasking abilities to handle bookings guest inquiries and property inspections effectively - Customer-focused mindset with a genuine desire to deliver exceptional service - Proficient in using web portals and online booking systems - Knowledge of the local area attractions and activities in Shimla Ratnari and Shelapani - Familiarity with property management systems and reservation software - Must be a Shimla localite with personal convenience to be able to commute effectively - Flexibility to work in a hybrid model combining remote and on-site responsibilities - Attention to detail and problem-solving skills We offer a competitive salary package and a supportive work environment If you are passionate about delivering outstanding guest experiences and have the required skills and experience we would love to hear from you To apply please submit your resume and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for this position Mail us at sanjayausta gmail com Or WhatsApp us at 91 9810672755 Job Type Full-time Pay 20 000 00 - 25 000 00 per month Benefits Flexible schedule Schedule Rotational shift Supplemental Pay Commission pay Performance bonus Ability to commute relocate Shimla Himachal Pradesh Reliably commute or planning to relocate before starting work Required Experience Guest relations 1 year Required total work 1 year Required