Guest relations executive

18 hours ago

Shimla, India GoSTOPS Full time

Job Title: Guest Relations Executive / Senior Guest Relations ExecutiveLocation : Mcleodganj / Kasol / Bir/ AmritsarWe are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at go STOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.Roles and Responsibilities● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellentcustomer service throughout their stay.● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accuratecompletion of all necessary documentation.● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevantdepartments when necessary.● Administrative Support: Maintain and organize files, records, and documents, updating them asneeded. Create and manage spreadsheets for reporting and operational needs.● Property Management Support:○ Conduct inventory checks and maintain records.○ Assist in the procurement of monthly supplies.○ Step in as the property in-charge during the absence of the property manager.● Food and Beverage Assistance: Support the service of food and beverages to ensure guestsatisfaction.● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.● Cross-Location Travel: Be willing to travel to other properties in South and West India whenrequired.Qualifications/Knowledge/Experience● A minimum of 6 months of industrial training or relevant experience in hospitality.● A pleasant personality and excellent verbal and written communication skills.● Final-year student or graduate from a Hotel Management program is preferred.● Flexibility and enthusiasm for traveling across our properties.What We Offer● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.● Additional Perks: Complimentary accommodation and meals provided by the company.● The opportunity to work at multiple PAN India locations with a focus on North regions.If you are passionate about hospitality, have a positive attitude, and love meeting new people, weencourage you to apply for this exciting opportunity. Be part of our team and help us continue to provide unique and unforgettable experiences for our guests

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