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Guest Service Supervisor

3 months ago

shimla, India The Indian Hotels Company Limited Full time

Job Responsibilities


Role: Food & Beverage Supervisor

Reporting to: Restaurant Manager / F&B Manager

Job descriptions: -

F&B Supervisor is responsible to provide professional and customer focused service to the guests, ensuring their dining experience will become a memorable experience.

To be proficient in the History of the Specialty Outlets and act as an ambassador to it. To supervise a station and ensure that standards are maintained at all times. To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect sequence of service delivery. To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets. To continuously collect feedback from guests and report it back to the Management. Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation. Ensure the proper appearance and grooming of assigned associates. Handle the welcome of arriving Guests and their seating through. Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being. Well versed and knowledge in the outlet’s menu, promotional activities. Contribute to meet and maximize the monthly revenue budget for the respective outlet. To Handle special dietary requirements in a professional way and keep both Executive Chef and F&B Manager informed. To report any issue within the outlets to Housekeeping, Engineering or Security depending on its nature.  Comply with the hotel environmental, health and safety policies and procedures
Job Requirements

Role: Food & Beverage Supervisor

Reporting to: Restaurant Manager / F&B Manager

Job descriptions: -

F&B Supervisor is responsible to provide professional and customer focused service to the guests, ensuring their dining experience will become a memorable experience.

To be proficient in the History of the Specialty Outlets and act as an ambassador to it. To supervise a station and ensure that standards are maintained at all times. To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect sequence of service delivery. To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets. To continuously collect feedback from guests and report it back to the Management. Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation. Ensure the proper appearance and grooming of assigned associates. Handle the welcome of arriving Guests and their seating through. Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being. Well versed and knowledge in the outlet’s menu, promotional activities. Contribute to meet and maximize the monthly revenue budget for the respective outlet. To Handle special dietary requirements in a professional way and keep both Executive Chef and F&B Manager informed. To report any issue within the outlets to Housekeeping, Engineering or Security depending on its nature.  Comply with the hotel environmental, health and safety policies and procedures