Guest Service Supervisor

5 days ago

Shimla, India IHCL Full time

Job Responsibilities

**Role: Food & Beverage Supervisor
**Reporting to: Restaurant Manager / F&B Manager
**Job descriptions:
- **

**F&B Supervisor is responsible to provide professional and customer focused service to the guests, ensuring their dining experience will become a memorable experience.
- To be proficient in the History of the Specialty Outlets and act as an ambassador to it.
- To supervise a station and ensure that standards are maintained at all times.
- To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect sequence of service delivery.
- To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets.
- To continuously collect feedback from guests and report it back to the Management.
- Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation.
- Ensure the proper appearance and grooming of assigned associates.
- Handle the welcome of arriving Guests and their seating through.
- Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being.
- Well versed and knowledge in the outlet’s menu, promotional activities.
- Contribute to meet and maximize the monthly revenue budget for the respective outlet.
- To Handle special dietary requirements in a professional way and keep both Executive Chef and F&B Manager informed.
- To report any issue within the outlets to Housekeeping, Engineering or Security depending on its nature.
- Comply with the hotel environmental, health and safety policies and procedures

Job Requirements

**Role: Food & Beverage Supervisor
**Reporting to: Restaurant Manager / F&B Manager
**Job descriptions:
- **

**F&B Supervisor is responsible to provide professional and customer focused service to the guests, ensuring their dining experience will become a memorable experience.
- To be proficient in the History of the Specialty Outlets and act as an ambassador to it.
- To supervise a station and ensure that standards are maintained at all times.
- To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect sequence of service delivery.
- To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets.
- To continuously collect feedback from guests and report it back to the Management.
- Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation.
- Ensure the proper appearance and grooming of assigned associates.
- Handle the welcome of arriving Guests and their seating through.
- Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being.
- Well versed and knowledge in the outlet’s menu, promotional activities.
- Contribute to meet and maximize the monthly revenue budget for the respective outlet.
- To Handle special dietary requirements in a professional way and keep both Executive Chef and F&B Manager informed.
- To report any issue within the outlets to Housekeeping, Engineering or Security depending on its nature.
- Comply with the hotel environmental, health and safety policies and procedures

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