Room Attendant

1 day ago

Shimla, India The Hosteller Full time

Job role: Housekeeping supervisor/executive/associate Location: North India Department: Hotel operations Job experience: 1-5 years Job brief The housekeeping supervisor/executive/associate shall be responsible for maintaining the cleanliness of the hotel/backpacker hostel including rooms, lobbies, public areas, restaurants and all spaces ensuring the highest standards of hygiene, cleanliness, and service as per company defined guidelines. Key responsibilities - Understanding of the hospitality/hotel industry with extensive work experience - Understanding of the company's operational standards - Understanding the nuances of managing a hotel under a brand network - Understanding of cleaning and sanitisation procedures - Ensuring various spaces in the hotels are timely cleaned, sanitised and prepared for incoming guests - Maintaining cleanliness of public areas such as lobbies, restaurants, restrooms, receptions, etc. - Understanding of various cleaning agents, equipments, materials, supplies, etc. - Reporting maintenance and safety issues promptly - Following health and safety regulations and sanitation policies - Conducting regular audits to ensure compliance with standard operating procedures (SOPs) - Coordinating with the front desk and kitchen departments as required - Managing operational quality with attention to detail on various parameters such as infrastructure, services, operations, etc. to ensure high service quality - Handling & resolving escalations and grievances Qualifications - Min. qualification - 12th pass or diploma in hospitality - Min. 1 year of experience in a hotel, hostel, guest house, etc. - Outstanding communication, interpersonal & time-management skills - Flexible to relocate anywhere in northern India - High attention to detail

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