Client Serving

6 days ago

Gurugram Haryana, India Grow4sure consulting pvt ltd Full time

**Position**: Client Servicing Executive / Manager - Food & Beverage

**Location**: Gurugram

**Department**: Client coordination and managing the staff
**Reports To**: General Manager / Director - Client Relations

**Experience**: 3 - 4 yrs
- **Share CV on
- 82877 00445**_

**Role Overview**:
The Client Servicing professional acts as the bridge between the client and internal teams. The role ensures smooth communication, client satisfaction, and service delivery for F&B projects including restaurants, catering, events, and hospitality solutions.

**Key Responsibilities**:

- **Client Relationship Management**:

- Act as the primary point of contact for assigned clients.
- Build and maintain strong, long-term client relationships.
- Understand client needs, preferences, and expectations to ensure service excellence.
- **Service Delivery & Coordination**:

- Coordinate with internal teams (kitchen, service, operations, logistics) to ensure timely and quality service delivery.
- Manage client requirements for events, banquets, or corporate F&B services.
- Ensure smooth execution of orders, catering setups, and hospitality events.
- **Account Management**:

- Handle client accounts, prepare proposals, quotations, and contracts.
- Follow up on payments, invoices, and renewals.
- Maintain client records, track service history, and monitor satisfaction levels.
- **Business Development Support**:

- Upsell and cross-sell F&B products/services to existing clients.
- Support the sales team in pitching to potential clients.
- Collect feedback and identify opportunities for repeat business.
- **Problem Resolution**:

- Address client issues, complaints, and queries promptly.
- Provide effective solutions to maintain client trust and satisfaction.
- Escalate complex concerns to management as needed.
- **Reporting & Documentation**:

- Prepare client reports, MIS updates, and feedback analysis.
- Track client servicing KPIs (satisfaction, retention, repeat business).
- Share insights with management for process improvements.

**Key Skills & Competencies**:

- Strong communication & interpersonal skills
- Customer-first mindset & service orientation
- Good organizational & coordination abilities
- Problem-solving & conflict resolution skills
- Knowledge of F&B operations / catering / hospitality industry
- Ability to multitask and manage multiple clients simultaneously

**Qualifications & Experience**:

- Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
- 2-5 years of experience in client servicing / key account management (preferably in F&B, hospitality, or events).
- Proficiency in MS Office (Excel, PowerPoint, Word).
- Fluency in English & Hindi; additional languages preferred.

**Growth Path**:
Client Servicing Executive → Client Servicing Manager → Key Account Manager → Head of Client Relations
- **Share CV on
- 82877 00445**_

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person

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