Client Serving

3 days ago

Gurugram Haryana, India Grow4sure consulting pvt ltd Full time

**Position**: Client Servicing Executive / Manager - Food & Beverage

**Location**: Gurugram

**Department**: Client coordination and managing the staff
**Reports To**: General Manager / Director - Client Relations

**Experience**: 3 - 4 yrs
- **Share CV on
- 82877 00445**_

**Role Overview**:
The Client Servicing professional acts as the bridge between the client and internal teams. The role ensures smooth communication, client satisfaction, and service delivery for F&B projects including restaurants, catering, events, and hospitality solutions.

**Key Responsibilities**:

- **Client Relationship Management**:

- Act as the primary point of contact for assigned clients.
- Build and maintain strong, long-term client relationships.
- Understand client needs, preferences, and expectations to ensure service excellence.
- **Service Delivery & Coordination**:

- Coordinate with internal teams (kitchen, service, operations, logistics) to ensure timely and quality service delivery.
- Manage client requirements for events, banquets, or corporate F&B services.
- Ensure smooth execution of orders, catering setups, and hospitality events.
- **Account Management**:

- Handle client accounts, prepare proposals, quotations, and contracts.
- Follow up on payments, invoices, and renewals.
- Maintain client records, track service history, and monitor satisfaction levels.
- **Business Development Support**:

- Upsell and cross-sell F&B products/services to existing clients.
- Support the sales team in pitching to potential clients.
- Collect feedback and identify opportunities for repeat business.
- **Problem Resolution**:

- Address client issues, complaints, and queries promptly.
- Provide effective solutions to maintain client trust and satisfaction.
- Escalate complex concerns to management as needed.
- **Reporting & Documentation**:

- Prepare client reports, MIS updates, and feedback analysis.
- Track client servicing KPIs (satisfaction, retention, repeat business).
- Share insights with management for process improvements.

**Key Skills & Competencies**:

- Strong communication & interpersonal skills
- Customer-first mindset & service orientation
- Good organizational & coordination abilities
- Problem-solving & conflict resolution skills
- Knowledge of F&B operations / catering / hospitality industry
- Ability to multitask and manage multiple clients simultaneously

**Qualifications & Experience**:

- Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
- 2-5 years of experience in client servicing / key account management (preferably in F&B, hospitality, or events).
- Proficiency in MS Office (Excel, PowerPoint, Word).
- Fluency in English & Hindi; additional languages preferred.

**Growth Path**:
Client Servicing Executive → Client Servicing Manager → Key Account Manager → Head of Client Relations
- **Share CV on
- 82877 00445**_

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person

  • Client Coordinator

    1 week ago

    Gurugram, Haryana, India STEEL WORK AND POWER PVT LTD Full time

    **Job Title: Client Coordinator** **Location**: Gurugram, Haryana **Industry**: Manufacturing **Experience Required**: 2-3 Years **Key Responsibilities**: - Serve as the primary point of contact for assigned clients. - Coordinate and schedule regular **client meetings and site visits**. - Build and maintain strong, long-lasting client relationships. -...

  • Client Handling Female

    1 week ago

    Gurugram, Haryana, India Botfit Full time

    **Job Title**: Client Relationship Executive **Location**: Sec 63 Gurugram **Company**: Botfit **Type**: Full-time 6 days working (weekend availablity needed ) **Job Overview**: **Key Responsibilities**: - Serve as the primary liaison between Botfit and its clients, ensuring exceptional service and support. - Understand client needs and provide tailored...

  • Client Relationship Executive

    1 week ago

    Gurugram, Haryana, India HighSpzes Private Limited Full time

    **Job Description - Client Service Executive** **Company**: Highspazes Private Limited **Industry**: Retail **Location**: Sector 74, Gurgaon **Minimum Experience Required**: 02 Years Job Summary: Key Responsibilities: - Serve as the primary point of contact for clients, ensuring exceptional service and satisfaction. - Handle customer inquiries, complaints,...

  • Client Servicing Executive

    2 weeks ago

    Gurugram, Haryana, India Passionworkx Full time

    Key Responsibilities: Client Relationship Management: - Serve as the primary point of contact for clients, understanding their event objectives and expectations. - Build and maintain strong, long-term relationships with existing and potential clients. - Provide strategic advice and innovative solutions to enhance client events and experiences. Event...

  • Client Service Intern

    5 days ago

    Gurugram, Haryana, India Savdo Technologies pvt ltd Full time

    **Roles & Responsibilities**: - **Client Communication**: Serve as the primary point of contact for client inquiries, addressing questions, concerns, and requests in a timely and professional manner. - **Relationship Building**: Build and maintain strong relationships with clients through regular communication, proactive outreach, and personalized...

  • Client Handling

    2 weeks ago

    Gurugram, Haryana, India Botfit Full time

    **Job Title**:Client Handling Specialist** **Job Type**: Full-time/Intern **Location**: Gurgaon -Sector 60 **Industry**: Hospitality **Job Summary**: **Key Responsibilities**: - Serve as the main point of contact for assigned clients. - Communicate regularly with clients to understand their needs and address any concerns. - Build and maintain strong...

  • Client Servicing Executive

    7 days ago

    Gurugram, Haryana, India MSMARCOM Full time

    1. Looking after key account management activities by closely working with client managers and directors 2. Serving as the link of communication between key customers and internal teams 3. Acting as a point of contact (POC) for the handling vendors across all states. 4. Maintaining a healthy and cordial relationship to ensure a long-term relationship with...

  • Client Handling Intern

    2 weeks ago

    Gurugram, Haryana, India Botfit Full time

    Job Title**:Client Handling Intern (Female)** Location**:Sector 60, Gurugram, Haryana - 122001** Working Hours: 9 hours (Weekend availability required; weekly off on a weekday) **About BOTFIT**: BOTFIT Entertainment Pvt Ltd is a vibrant and creative kids' entertainment center that blends fun, fitness, and imagination into unforgettable experiences for...

  • Client Handling Executive

    3 days ago

    Gurugram, Haryana, India Botfit Full time

    **Job Title**:Client Handling Specialist** **Job Type**: Full-time/Intern **Location**: Gurgaon -Sector 60 **Industry**: Hospitality **Job Summary**: **Key Responsibilities**: - Serve as the main point of contact for assigned clients. - Communicate regularly with clients to understand their needs and address any concerns. - Build and maintain strong...

  • Apprentice, Client Support

    7 days ago

    Gurugram, Haryana, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 05 **Role**: Apprentice, Client Services **Experience**: Fresher **Tenure**: 11 months **Schedule**: APAC/EMEA Shift (Monday to Friday) **The Team**: As a member of the Client Services team, you'll be an integral part of our team dedicated to supporting clients using our S&P Capital IQ and Capital IQ...