Client Serving

19 hours ago

Gurugram, India Grow4sure Consulting Pvt. Ltd. Full time

Position: Client Servicing Executive / Manager – Food & Beverage

Location: Gurugram

Department: Client coordination and managing the staff
Reports To: General Manager / Director – Client Relations

Experience: 3 - 4 yrs

Share CV on

Role Overview:

The Client Servicing professional acts as the bridge between the client and internal teams. The role ensures smooth communication, client satisfaction, and service delivery for F&B projects including restaurants, catering, events, and hospitality solutions.

Key Responsibilities:

  • Client Relationship Management
  • Act as the primary point of contact for assigned clients.
  • Build and maintain strong, long-term client relationships.
  • Understand client needs, preferences, and expectations to ensure service excellence.
  • Service Delivery & Coordination
  • Coordinate with internal teams (kitchen, service, operations, logistics) to ensure timely and quality service delivery.
  • Manage client requirements for events, banquets, or corporate F&B services.
  • Ensure smooth execution of orders, catering setups, and hospitality events.
  • Account Management
  • Handle client accounts, prepare proposals, quotations, and contracts.
  • Follow up on payments, invoices, and renewals.
  • Maintain client records, track service history, and monitor satisfaction levels.
  • Business Development Support
  • Upsell and cross-sell F&B products/services to existing clients.
  • Support the sales team in pitching to potential clients.
  • Collect feedback and identify opportunities for repeat business.
  • Problem Resolution
  • Address client issues, complaints, and queries promptly.
  • Provide effective solutions to maintain client trust and satisfaction.
  • Escalate complex concerns to management as needed.
  • Reporting & Documentation
  • Prepare client reports, MIS updates, and feedback analysis.
  • Track client servicing KPIs (satisfaction, retention, repeat business).
  • Share insights with management for process improvements.

Key Skills & Competencies:

  • Strong communication & interpersonal skills
  • Customer-first mindset & service orientation
  • Good organizational & coordination abilities
  • Problem-solving & conflict resolution skills
  • Knowledge of F&B operations / catering / hospitality industry
  • Ability to multitask and manage multiple clients simultaneously

Qualifications & Experience:

  • Bachelor's Degree in Hospitality Management, Business Administration, or related field.
  • 2–5 years of experience in client servicing / key account management (preferably in F&B, hospitality, or events).
  • Proficiency in MS Office (Excel, PowerPoint, Word).
  • Fluency in English & Hindi; additional languages preferred.

Growth Path:

Client Servicing Executive → Client Servicing Manager → Key Account Manager → Head of Client Relations

Share CV on

Job Types: Full-time, Permanent

Pay: ₹30, ₹45,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

  • Client Serving

    6 days ago

    Gurugram, Haryana, India Grow4sure consulting pvt ltd Full time

    **Position**: Client Servicing Executive / Manager - Food & Beverage **Location**: Gurugram **Department**: Client coordination and managing the staff **Reports To**: General Manager / Director - Client Relations **Experience**: 3 - 4 yrs - **Share CV on - 82877 00445**_ **Role Overview**: The Client Servicing professional acts as the bridge between the...

  • Client Relationship Manager

    18 hours ago

    Gurugram, India Zafify Full time

    About the Role The Client Serving Specialist will play a crucial role in ensuring client satisfaction and managing relationships. This position requires a proactive approach to problem-solving and a strong focus on delivering results. Responsibilities Manage client accounts and serve as the primary point of contact. Develop and maintain strong relationships...

  • Client Manager

    19 hours ago

    Gurugram, India Lenovo Full time

    We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...

  • Client Associate

    5 days ago

    Gurugram, Haryana, India Job Joy Consultanat Full time

    End to End Sales, Client engagement, Inbound Sales, International Sales, B2B Sales, Needs Assessment/Need Analysis, Sales strategy, GTM strategy, Go-To-Market Strategy, - Management consulting, Presales - Account Management - Client Relations - Team Handling - Market Research - Key Account Management - New Client Acquisition, Global Sales - Must have...

  • Client Coordinator

    1 week ago

    Bengaluru, Gurugram, Mumbai, India Comart Lithographers Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Serve as daily client contact, write briefs & Mom's prep presentations, track trends, align on goals, collaborate on strategy drive upselling ensure timely project delivery & payments and join creative brainstorming. Share your interview availability

  • Client Servicing Executive

    20 hours ago

    Gurugram, India Realatte Digital Full time

    Job Title: Client Servicing ExecutiveLocation: Realatte Ventures Company Job Summary As a Client Servicing Executive at Realatte Ventures Company, you will play a critical role in maintaining and strengthening relationships with our clients. You'll be responsible for ensuring customer satisfaction by addressing their needs, managing projects, and...

  • Client Services Manager

    21 hours ago

    Gurugram, India GlobalXperts Technology Pvt. Ltd. Full time

    Notice Period: Immediate Key Responsibilities:Build and maintain strong, long-term relationships with key stakeholders in client organizations.Serve as the primary point of contact for all client needs, ensuring satisfaction and smooth communication across various teams.Take ownership of client accounts, ensuring successful implementation of IT...

  • Client Handling Female

    2 weeks ago

    Gurugram, Haryana, India Botfit Full time

    **Job Title**: Client Relationship Executive **Location**: Sec 63 Gurugram **Company**: Botfit **Type**: Full-time 6 days working (weekend availablity needed ) **Job Overview**: **Key Responsibilities**: - Serve as the primary liaison between Botfit and its clients, ensuring exceptional service and support. - Understand client needs and provide tailored...

  • Client Servicing Executive

    18 hours ago

    Gurugram, India italics Full time

    About italics Started in 2005 as a quaint venture, italics today is a boutique content marketing agency, serving as a quintessential one-stop shop for all things content. We're built upon the legacy of brilliant minds who think with sharp intellect and write with heartfelt creativity. italics has always upheld the tradition of excellence, embodying...

  • Client Servicing Executive

    1 week ago

    Gurugram, Haryana, India Travel buddy Full time

    Client Relationship Management: Serve as the primary point of contact, building and maintaining lasting relationships with clients to fully understand and anticipate their travel and event needs. Custom Itinerary Planning: Tailor travel and event plans according to client preferences, offering high-touch experiences that align with luxury standards. Sales...