Customer Support Executive

2 weeks ago


Rajajinagar Bengaluru Karnataka, India iTriangle Infotech Pvt Ltd Full time

Fresher Or Upto 1 Year of experience
- Managing the Common Layer Certificate Generations.
- Ensuring SLA/TAT (The Bugs/Issues/Tickets raised are resolved).
- On-time Technical Support for all the customers.
- Independently understand and analyze the problem faced by the customers and share the detailed explanation with the clients on the problem and solution provided.
- Customer support as they approach for service.
- Communicating the escalations to reporting manager and ensuring issues resolved.
- Handling customers’ outbound and inbound calls.
- When dealing with ambiguity, work with the external (Customers & Vendors) and Internal Stakeholders (Technical, Operations and Account Management teams) and ensure SLAs are always met.
- Responsible for voice and non-voice communication with customers.
- Preparing device tracking data and sharing with customers.
- Coordination with field engineers for scheduling the customer place.
- Guiding customers to solve the basic troubleshooting.
- Preparing and submission of monthly customer invoice.
- Broadly these are the roles, however we may modify or adopt to organization requirements from time to time.

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Application Question(s):

- Salary for this role is 2.4LPA, Are u ok?

Work Location: In person



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