Customer Support Executive

**Job Title**: Customer Support Executive

**Location**: Green Pista Labs LLP, Noida Sec 63, Uttar Pradesh

**Working Days**: Monday to Saturday

**Employment Type**: Full-time

**Salary**: Competitive and as per market standards

**About Us**

At GreenPista, our mission is to help you connect with your precious moments in a unique and meaningful way. We do this by offering a distinctive piece of memorabilia: Indian currency notes with serial numbers that correspond to special dates in your life.

Whether it's a birthday, anniversary, or any other significant date, we carefully select and provide currency notes where these dates naturally appear. This creates an everyday reminder of the moments that matter most.

Our team is dedicated to ensuring each note is authentic and holds the significance it promises. We understand the value of memories, and we strive to make them even more special through our unique service.

**"GreenPista's Milestones: A Journey of Innovation, Growth and Global Recognition"**
- **5 Million Customers**: GreenPista has successfully engaged over 5 million customers,
- **Ranked 6th on Google Play Store**: Proudly ranked among the top 6 shopping categories on the Google Play Store, showcasing our rapid growth and popularity.
- **Globally Patented Technology (Pending - 157 Countries) & Trademark**:

- Our innovative technology is pending global patents across 157 countries (IPC/202341028553, PCT/IB2023/055766, TM/5967103), ensuring a unique position in the market.
- We’ve also secured our trademark, further protecting our groundbreaking work in the e-commerce space.

**"Where Sellers Profit and Buyers Discover Meaningful Notes"**

**For Sellers**:

- Discover and trade unique, date-specific currency notes.
- Turn rare finds into a legitimate source of income.
- Connect with a wide market of buyers looking for meaningful currency.

**For Buyers**:

- Find special dates hidden among 100 billion circulated notes.
- Own currency notes tied to personal milestones like birthdates, anniversaries, and more.
- Experience the thrill of uncovering rare, meaningful notes linked to your life’s significant moments.

**Job Summary**

We are seeking a dynamic and dedicated Customer Relation Executive to join our growing team. This role is pivotal in enhancing customer experience and satisfaction by acting as the bridge between our customers and the company. If you are passionate about customer service and thrive in a fast-paced environment, we want to hear from you

**Key Responsibilities**
- **Customer Engagement**: Build and maintain strong relationships with customers through consistent and proactive communication.
- **Product Assistance**: Provide detailed information about our unique products and services, guiding customers to make informed decisions.
- **Issue Resolution**: Address customer complaints and concerns promptly, ensuring their satisfaction and loyalty.
- **Internal Coordination**: Collaborate with sales, operations, and product teams to ensure seamless service delivery.
- **Record Maintenance**: Keep detailed records of customer interactions, inquiries, and feedback to improve service quality.
- **Feedback Management**: Handle customer feedback, implementing improvements to enhance overall customer satisfaction.
- **Customer Education**: Inform customers about new products, services, and features to enrich their experience with GreenPista.

**Qualifications**
- **Education**: Bachelor's degree in Marketing, Business Administration, Arts, or related fields or from any degree program.
- **Experience**: 0-2 years of experience in customer service or a related role. Freshers are welcome to apply.
- **Skills**: Exceptional verbal and written communication skills, strong problem-solving abilities, and a customer-centric approach.
- **Technical Proficiency**: Familiarity with MS Office and CRM software is preferred.

**Personal Attributes**
- **Interpersonal Skills**: Strong relationship-building skills with a focus on customer service excellence.
- **Empathy**: Patient and understanding, with a keen ability to listen to and address customer needs.
- **Proactive**: Highly organized, capable of managing multiple tasks, and able to work both independently and within a team.

**Salary & Benefits**
- **Compensation**: Attractive salary package aligned with industry standards.
- **Incentives**: Performance-based bonuses, opportunities for professional development, and exclusive employee discounts on our innovative products.
- **Work Environment**: A supportive and friendly workplace that values innovation and growth.

**What We Offer**
- **Growth Opportunities**: Pathways for career advancement and skill development.
- **Supportive Culture**: A collaborative team environment that nurtures talent and encourages creativity.

**How to Apply**

**Job Types**: Full-time, Fresher

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time

Schedule:

- Day shift

Supplem