Customer Support Executive

1 day ago

Noida Sector Noida Uttar Pradesh, India Daikcell Full time

**Customer Support Executive: Work and Responsibilities**

**Experience Required**: 6 months to 1 year
**Location**: Noida sector 58 MIQB Building C-25 UP 201301

**Key Responsibilities**:

- **Customer Assistance**:

- **Query Resolution**:
Respond accurately and promptly to customer inquiries related to products or services.
- **Maintain Records**:
Update all interactions, issues, and resolutions in the system for future reference.
- **Follow-Up**:
Reconnect with customers for pending queries to ensure closure and satisfaction.
- **Collect Feedback**:
Gather customer feedback on services and report it to the relevant team.
- **Handle Escalations**:
Forward unresolved or complex issues to the senior or relevant team for further action.

**Eligibility Criteria**:

- Minimum 6 months to 1 year of experience in a customer support role.
- Basic computer skills and familiarity with CRM tools.
- Good communication skills in both Hindi and English.
- Professional behavior and ability to work well in a team environment.

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Work Location: In person

Expected Start Date: 29/05/2025

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