Cre (Customer Relationship Executive)

2 weeks ago


Alleppey, India Royal Enfield Full time

**Job Summary**
**Responsibilities and Duties**
- **Customer Feedback**:

- Collects customer feedback
- Plans corrective action with CRM
- **Customer Complaint Management**:

- One point of contact for customer complaints by receiving customer complaints
- Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
- Ensure resolution of customer complaints
- Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
- **Lost Case Analysis**:

- Call lost customers - open enquiries for last 3 months
- Understand reason for closure
- Frame action plan with Sales Manager, Delivery Manager and Store Head
- **Others**:

- Cancellation analysis
- once in a month on the complete cancellation data for the month

**Required Experience and Qualifications**
- **Educational Qualifications**: Plus Two / Graduate / Diploma
- **Industry**: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications
- **Minimum experience: 1** years preferably in in Auto/customer relationship roles
- **Profile**: Strong focus on customer experience management, adherence to processes and norms
- **Competencies**:

- Customer Relationship Management
- Product Knowledge / Brand Insights
- Analytical Skill.
- **Freshers also Can Apply**

**Those who are interested kindly walk in to the below mentioned Address with your Updated Resume / Bio-Data.**

Service Manager
Roverz Motors (Royal Enfield),
Konginichudukadu, Jn, Thiruvambady,

Thirumala, Alappuzha, Kerala 688011,

**Salary**: ₹7,000.00 - ₹10,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus
- Health insurance



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