Cre (Customer Relationship Executive)

4 days ago

Alleppey, India Royal Enfield Full time

**Job Summary**
**Responsibilities and Duties**
- **Customer Feedback**:

- Collects customer feedback
- Plans corrective action with CRM
- **Customer Complaint Management**:

- One point of contact for customer complaints by receiving customer complaints
- Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
- Ensure resolution of customer complaints
- Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
- **Lost Case Analysis**:

- Call lost customers - open enquiries for last 3 months
- Understand reason for closure
- Frame action plan with Sales Manager, Delivery Manager and Store Head
- **Others**:

- Cancellation analysis
- once in a month on the complete cancellation data for the month

**Required Experience and Qualifications**
- **Educational Qualifications**: Plus Two / Graduate / Diploma
- **Industry**: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications
- **Minimum experience: 1** years preferably in in Auto/customer relationship roles
- **Profile**: Strong focus on customer experience management, adherence to processes and norms
- **Competencies**:

- Customer Relationship Management
- Product Knowledge / Brand Insights
- Analytical Skill.
- **Freshers also Can Apply**

**Those who are interested kindly walk in to the below mentioned Address with your Updated Resume / Bio-Data.**

Service Manager
Roverz Motors (Royal Enfield),
Konginichudukadu, Jn, Thiruvambady,

Thirumala, Alappuzha, Kerala 688011,

**Salary**: ₹7,000.00 - ₹10,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus
- Health insurance

  • Customer Relationship Executive/ DCRC

    6 days ago

    Alleppey, Kerala, India CBC Ford Full time ₹ 96,000 - ₹ 1,44,000 per year

    We are seeking a proactive and customer-focused Customer Relationship Executive to manage and enhance our relationships with clients. The ideal candidate will act as a liaison between the company and its customers, ensuring client satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.Qualification: Plus Two or...

  • Relationship Officer- Micro Finance

    1 week ago

    Alleppey, India Malankara Multistate Cooperative Credit Society Ltd Full time

    RO should do morning report from the center on collection days before 8:00 AM. - On days of no collection demand RO should conduct market surveys and Area surveys accurately to enroll new members conducting Formation Meeting & Know exactly the quality of life of the members in each area. - Eligible Members should be given a detailed CGT meeting - After CGT &...

  • CUSTOMER RELATIONSHIP SPECIALIST

    1 week ago

    Alleppey, Kerala, India Golden Ray Renewable Energy LLP Full time ₹ 2,01,600 - ₹ 2,64,000 per year

    About Golden Ray Renewable EnergyWe help homeowners switch to clean solar energy with transparent pricing, smooth installations, and excellent post-sale support. Join our growing team and build a meaningful career in sales support and customer success.Role SummaryAs a Customer Relationship Specialist (Sales Support), you will manage the end-to-end lead...

  • Customer Care Executive

    2 weeks ago

    Alleppey, Kerala, India Cutie Pie Cakes Full time ₹ 1,44,000 - ₹ 1,68,000 per year

    Customer Interaction & SupportAnswer customer calls, messages, emails, and chat inquiries regarding products, orders, and services.Provide detailed product information (cake flavors, customization options, pricing, delivery timelines).Assist customers in placing orders and guide them through payment and delivery options.Order ManagementCoordinate with the...

  • Relationship Officer

    8 hours ago

    Alleppey, India Maxvalue Full time

    **RELATIONSHIP OFFICER** 1. Conducting Field Surveys & Finding new sales leads. 2. Weekly loan repayment collection. 3. Cash Handling & Collections Updating in software. 4. Managing Cash handling details in the branch. **Job Types**: Full-time, Regular / Permanent Pay: ₹17,250.00 - ₹20,000.00 per month **Benefits**: - Health...

  • Customer Care Associate

    5 days ago

    Alleppey, Kerala, India Cutie Pie Cakes Full time ₹ 1,20,000 - ₹ 1,68,000 per year

    Customer Interaction & SupportAnswer customer calls, messages, emails, and chat inquiries regarding products, orders, and services.Provide detailed product information (cake flavors, customization options, pricing, delivery timelines).Assist customers in placing orders and guide them through payment and delivery options.Order ManagementCoordinate with the...

  • Customer Care Executive

    1 week ago

    Alleppey, Kerala, India Wondermont Industries Pvt Ltd Full time ₹ 1,50,000 - ₹ 4,50,000 per year

    Role & Were Hiring: Customer Care Executive Cutie Pie CakesLocation: AlappuzhaCompany: Wondermont Industries Pvt. Ltd.Type: Full-Time | Rotational Shifts | Immediate Joiners PreferredKey Responsibilities:Handle inbound & outbound customer calls, WhatsApp, emails, and social media messagesManage order-related queries, complaints, and feedbackCoordinate with...

  • Relationship Manager

    2 weeks ago

    Alleppey, Bannerghatta, Bengaluru, India Ujjivan Small Finance Bank Full time ₹ 4,00,000 - ₹ 10,00,000 per year

    DEPARTMENTBranch BankingREPORTS TOBranch ManagerROLE PURPOSE & OBJECTIVEThe incumbent will be primarily responsible for providing Financial solutions to meet the requirements of the existing Mapped customers and ensure value added customer service as well as acquiring New to Bank CASA Customers.Responsible for handling the portfolio of existing Mapped CASA...

  • Sales Executive

    1 week ago

    Alleppey, Kerala, India Sturlite Electric Pvt Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Company OverviewSturlite Electric Pvt Ltd. is a leading manufacturing and trading company in the LED lights, fan, wires, and switches sector. Headquartered in Bangalore, the company operates in the manufacturing industry with employees. For more information, please visit Job OverviewWe are seeking a mid-level Sales Executive to join our team in Alappuzha....

  • Customer Service Executive

    1 week ago

    Alleppey, India KLM Axiva Finvest Ltd. Full time

    Hi, We have urgent openings for Branch Executive or CSE position in our Mullakkal Branch in Alappuzha district. **Vacant branch: Mullakkal, Alappuzha** **Salary Range**: Rs. 13100/- to 16000/ - **Job profile**: Achieving business targets Marketing Handling walk in customers in the branch - **If you are interested, please contact HR Department - 0484...