Customer Relationship Specialist
1 week ago
Location:
Kerala (On-site / Hybrid)**
Department:
Customer Experience & Growth
Reports To:
Regional Sales / Marketing Head
Compensation:
₹15,000 – ₹25,000 per month +
Performance Incentives
Employment Type:
Full-time
About Golden Ray
Golden Ray Renewable Energy LLP is Kerala's fastest-growing solar EPC company, building a cleaner and brighter tomorrow through sustainable energy.
We don't just install solar systems — we create
trust, awareness, and lifelong customer relationships.
Our
Customer Relationship Specialists (CRS)
are the first touch point of this mission — managing CRM data, engaging through webinars and seminars, and ensuring every customer has a friction less solar journey.
Your Core Mission
To drive customer engagement and conversion by combining
CRM excellence
,
education-driven communication
, and
relationship ownership
— from first call to post-installation follow-up.
Key Responsibilities 1. CRM & Lead Management (Frappe CRM)
- Manage, update, and track all leads in
Frappe CRM
with complete accuracy. - Segment and tag customers by source, location, and project type.
- Coordinate with sales engineers to schedule appointments and follow-ups.
- Generate daily and weekly reports from CRM for performance tracking.
- Use
Zoho Sheets
and
Google Sheets
for backup tracking and analytics.
2. Webinars, Seminars & Awareness Programs
- Plan and host
online webinars
(Zoom / Google Meet) to educate customers about solar energy, subsidies, and financing options. - Support
offline seminars
in partnership with banks, associations, and community groups. - Present solar success stories and build awareness at local community events.
- Ensure all attendees are captured as leads in
Frappe CRM
post-event.
3. Relationship Building & Customer Communication
- Maintain proactive follow-ups with leads and existing customers.
- Support customers with KSEB documentation, loan/subsidy assistance, and installation updates.
- Resolve customer concerns with empathy and coordinate with internal teams for solutions.
- Encourage satisfied customers to refer friends or join referral programs.
4. Reporting & Coordination
- Prepare daily call logs, lead reports, and event summaries in
Zoho / Google Workspace
. - Collaborate with the sales, service, and marketing teams for campaign follow-ups.
- Share weekly customer insights during review meetings.
Requirements
- Graduate (Preferred: BBA / MBA / BCom).
- 1–3 years of experience in customer-facing, inside sales, or CRM roles.
- Proficiency in
Frappe CRM
,
Zoho Workspace (Writer, Sheet, Mail)
, and
Google Workspace (Sheets, Docs, Drive)
. - Confident in using
Zoom / Google Meet
for webinars. - Fluent in
Malayalam & English
(mandatory). - Bonus: Experience hosting community or bank seminars.
Tools You'll Use
- Frappe CRM
(lead & customer lifecycle) - Zoho Workspace
(Writer, Sheet, Mail, Meeting) - Google Workspace
(Sheets, Docs, Drive, Meet) - ChatGPT
for message templates, onboarding emails & reports - WhatsApp Business / Exotel IVR
for lead communication
Why Join Golden Ray
- Be the face of Kerala's clean energy revolution.
- Work with
modern CRM + AI-driven customer tools. - Earn attractive
incentives
for performance and customer satisfaction. - Grow into
Customer Success Lead / Territory Manager
roles. - Be part of a team that values
ownership, learning, and speed.
How to Apply
Email your resume to
with the subject line:
"Application – CRS (CRM + Webinar) – [Your Name] – [Location]"
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