Customer Relationship Specialist

Location:
Kerala (On-site / Hybrid)**

Department:
Customer Experience & Growth

Reports To:
Regional Sales / Marketing Head

Compensation:
₹15,000 – ₹25,000 per month +
Performance Incentives

Employment Type:
Full-time

About Golden Ray

Golden Ray Renewable Energy LLP is Kerala's fastest-growing solar EPC company, building a cleaner and brighter tomorrow through sustainable energy.

We don't just install solar systems — we create
trust, awareness, and lifelong customer relationships.

Our
Customer Relationship Specialists (CRS)
are the first touch point of this mission — managing CRM data, engaging through webinars and seminars, and ensuring every customer has a friction less solar journey.

Your Core Mission

To drive customer engagement and conversion by combining
CRM excellence
,
education-driven communication
, and
relationship ownership
— from first call to post-installation follow-up.

Key Responsibilities 1. CRM & Lead Management (Frappe CRM)

• Manage, update, and track all leads in
  Frappe CRM
  with complete accuracy.
• Segment and tag customers by source, location, and project type.
• Coordinate with sales engineers to schedule appointments and follow-ups.
• Generate daily and weekly reports from CRM for performance tracking.
• Use
  Zoho Sheets
  and
  Google Sheets
  for backup tracking and analytics.

2. Webinars, Seminars & Awareness Programs

• Plan and host
  online webinars
  (Zoom / Google Meet) to educate customers about solar energy, subsidies, and financing options.
• Support
  offline seminars
  in partnership with banks, associations, and community groups.
• Present solar success stories and build awareness at local community events.
• Ensure all attendees are captured as leads in
  Frappe CRM
  post-event.

3. Relationship Building & Customer Communication

• Maintain proactive follow-ups with leads and existing customers.
• Support customers with KSEB documentation, loan/subsidy assistance, and installation updates.
• Resolve customer concerns with empathy and coordinate with internal teams for solutions.
• Encourage satisfied customers to refer friends or join referral programs.

4. Reporting & Coordination

• Prepare daily call logs, lead reports, and event summaries in
  Zoho / Google Workspace
  .
• Collaborate with the sales, service, and marketing teams for campaign follow-ups.
• Share weekly customer insights during review meetings.

Requirements

• Graduate (Preferred: BBA / MBA / BCom).
• 1–3 years of experience in customer-facing, inside sales, or CRM roles.
• Proficiency in
  Frappe CRM
  ,
  Zoho Workspace (Writer, Sheet, Mail)
  , and
  Google Workspace (Sheets, Docs, Drive)
  .
• Confident in using
  Zoom / Google Meet
  for webinars.
• Fluent in
  Malayalam & English
  (mandatory).
• Bonus: Experience hosting community or bank seminars.

Tools You'll Use

• Frappe CRM
  (lead & customer lifecycle)
• Zoho Workspace
  (Writer, Sheet, Mail, Meeting)
• Google Workspace
  (Sheets, Docs, Drive, Meet)
• ChatGPT
  for message templates, onboarding emails & reports
• WhatsApp Business / Exotel IVR
  for lead communication

Why Join Golden Ray

• Be the face of Kerala's clean energy revolution.
• Work with
  modern CRM + AI-driven customer tools.
• Earn attractive
  incentives
  for performance and customer satisfaction.
• Grow into
  Customer Success Lead / Territory Manager
  roles.
• Be part of a team that values
  ownership, learning, and speed.

How to Apply

Email your resume to

with the subject line:

"Application – CRS (CRM + Webinar) – [Your Name] – [Location]"