Customer Relationship Specialist

1 week ago


Alleppey, Kerala, India Golden Ray Renewable Energy Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Location:
Kerala (On-site / Hybrid)**

Department:
Customer Experience & Growth

Reports To:
Regional Sales / Marketing Head

Compensation:
₹15,000 – ₹25,000 per month +
Performance Incentives

Employment Type:
Full-time


About Golden Ray

Golden Ray Renewable Energy LLP is Kerala's fastest-growing solar EPC company, building a cleaner and brighter tomorrow through sustainable energy.

We don't just install solar systems — we create
trust, awareness, and lifelong customer relationships.

Our
Customer Relationship Specialists (CRS)
are the first touch point of this mission — managing CRM data, engaging through webinars and seminars, and ensuring every customer has a friction less solar journey.


Your Core Mission

To drive customer engagement and conversion by combining
CRM excellence
,
education-driven communication
, and
relationship ownership
— from first call to post-installation follow-up.


Key Responsibilities 1. CRM & Lead Management (Frappe CRM)

  • Manage, update, and track all leads in
    Frappe CRM
    with complete accuracy.
  • Segment and tag customers by source, location, and project type.
  • Coordinate with sales engineers to schedule appointments and follow-ups.
  • Generate daily and weekly reports from CRM for performance tracking.
  • Use
    Zoho Sheets
    and
    Google Sheets
    for backup tracking and analytics.

2. Webinars, Seminars & Awareness Programs

  • Plan and host
    online webinars
    (Zoom / Google Meet) to educate customers about solar energy, subsidies, and financing options.
  • Support
    offline seminars
    in partnership with banks, associations, and community groups.
  • Present solar success stories and build awareness at local community events.
  • Ensure all attendees are captured as leads in
    Frappe CRM
    post-event.

3. Relationship Building & Customer Communication

  • Maintain proactive follow-ups with leads and existing customers.
  • Support customers with KSEB documentation, loan/subsidy assistance, and installation updates.
  • Resolve customer concerns with empathy and coordinate with internal teams for solutions.
  • Encourage satisfied customers to refer friends or join referral programs.

4. Reporting & Coordination

  • Prepare daily call logs, lead reports, and event summaries in
    Zoho / Google Workspace
    .
  • Collaborate with the sales, service, and marketing teams for campaign follow-ups.
  • Share weekly customer insights during review meetings.


Requirements

  • Graduate (Preferred: BBA / MBA / BCom).
  • 1–3 years of experience in customer-facing, inside sales, or CRM roles.
  • Proficiency in
    Frappe CRM
    ,
    Zoho Workspace (Writer, Sheet, Mail)
    , and
    Google Workspace (Sheets, Docs, Drive)
    .
  • Confident in using
    Zoom / Google Meet
    for webinars.
  • Fluent in
    Malayalam & English
    (mandatory).
  • Bonus: Experience hosting community or bank seminars.


Tools You'll Use

  • Frappe CRM
    (lead & customer lifecycle)
  • Zoho Workspace
    (Writer, Sheet, Mail, Meeting)
  • Google Workspace
    (Sheets, Docs, Drive, Meet)
  • ChatGPT
    for message templates, onboarding emails & reports
  • WhatsApp Business / Exotel IVR
    for lead communication


Why Join Golden Ray

  • Be the face of Kerala's clean energy revolution.
  • Work with
    modern CRM + AI-driven customer tools.
  • Earn attractive
    incentives
    for performance and customer satisfaction.
  • Grow into
    Customer Success Lead / Territory Manager
    roles.
  • Be part of a team that values
    ownership, learning, and speed.


How to Apply

Email your resume to

with the subject line:

"Application – CRS (CRM + Webinar) – [Your Name] – [Location]"



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