Customer Relationship Executive

7 days ago


Ludhiana District Punjab, India O3Hire Full time

**Key Responsibilities**:

- **Customer Engagement**: Build and maintain strong relationships with customers through effective communication.
- **Issue Resolution**: Address customer complaints and concerns promptly, ensuring a positive resolution.
- **Order & Service Management**: Track orders, coordinate service delivery, and ensure timely responses.
- **CRM Utilization**: Maintain accurate customer records using CRM software and analyze customer data for insights.
- **Feedback & Improvement**: Gather customer feedback and collaborate with internal teams to enhance service quality.
- **Cross-functional Coordination**: Work closely with sales, marketing, and support teams to ensure seamless customer experiences.
- **Reporting & Documentation**: Prepare reports on customer interactions, satisfaction levels, and improvement areas.

Pay: ₹184,128.36 - ₹386,446.55 per year

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer relationship management: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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